Community Outreach & Recruitment Coordinator (AZ DDD / DES, ALTCS Focus)

Sweetwater Care; Phoenix (AZ); Remote; USD 60,000 - 80,000; Part time

Job summary

Sweetwater Care is seeking an Outreach & Recruitment Coordinator to expand our direct care worker network in Arizona. This part-time, remote role focuses on recruiting and onboarding ideal candidates, ensuring continuity of care for families with developmental and physical disabilities. Ideal candidates have extensive experience in Arizona’s DDD and knowledge of compliance documentation. Join a compassionate team committed to making a difference in service delivery across the state.

Benefits

Flexible schedule

Base hourly pay plus performance bonuses

Incentive bonus for successful onboarding

Referral bonus opportunities

Qualifications

• Minimum 12 years experience in AZ DDD / DES, ALTCS, or HCBS agency work.
• Experience with cold calling or community canvassing preferred.
• Familiar with service delivery and credentialing.

Responsibilities

• Conduct cold calls to recruit DCWs and connect with families.
• Support onboarding and explain credentialing requirements.
• Build referral pipelines with organizations for potential DCWs.

Skills

Community outreach

Cold calling

Service delivery

Credentialing

Tools

Vichra / VTrack

FOCUS

Job description

A mission-driven provider agency supporting individuals with developmental and physical disabilities across Arizona through compassionate care, regulatory excellence, and innovative outreach.

Location :

Remote (Arizona-based candidates only)

Part-Time | 1030 hours / week

Flexible Schedule | Base Hourly Pay + Performance Bonuses

About the Role :

Sweetwater Care LLC is seeking a highly motivated and knowledgeable Outreach & Recruitment Coordinator to drive the growth and continuity of our provider and direct care worker (DCW) network. This is a mission-critical position designed to support Arizona families through upcoming shifts in parent provider eligibility and to expand Sweetwaters footprint in the ALTCS, private-pay, and non-parent provider spaces.

The ideal candidate brings hands-on experience navigating AZ DDD, DES, ALTCS , and associated systems, along with a deep understanding of compliance, credentialing, and service continuity. You will serve as a connector between families, DCWs, service coordinators, and referral partners helping us grow the right way, for the right reasons.

Key Responsibilities :

DCW & Family Recruitment (Primary Focus) :

• Cold call AZ DDD service coordinators and families to present Sweetwater Care as a preferred provider
• Actively recruit and onboard non-parent DCWs , especially in response to upcoming state hourly caps (40 hrs / week July 1; 20 hrs / week Oct 1)
• Support existing Sweetwater DCWs transitioning to new clients to preserve hours and continuity of care
• Explain credentialing requirements and assist with onboarding : CPR / First Aid, Article 9, Fingerprint Clearance, Background Checks

Community & Partnership Development :

• Drop-in visits and outreach to strategic referral sources including :

Day programs, clinics, and therapy centers

• Vocational schools and CNA training programs
• Cultural centers, churches, and senior services
• Build referral pipelines with organizations that regularly interact with potential DCWs or families in need of care coordination

System Navigation & Compliance Support :

• Guide recruits through 3rd-party systems including FOCUS , Vichra / VTrack , and EVV platforms
• Ensure new hires and families are properly documented, credentialed, and prepared for onboarding
• Understand service authorizations, reimbursement codes, and EVV regulations

Private Pay & ALTCS Growth Initiatives :

• Identify and engage families using private insurance or cash reimbursement
• Help establish pricing and communication models for supplemental service offerings
• Support development of a care team pipeline for senior citizens and privately funded members through ALTCS and beyond

Qualifications :

Minimum 12 years experience in AZ DDD / DES, ALTCS, or HCBS agency work

Familiar with service delivery, credentialing, and compliance documentation

Proficient in navigating Vichra / VTrack , FOCUS , or similar systems

Experience cold calling or community canvassing preferred

Comfortable with flexible field outreach and occasional in-person visits

Bonus : Knowledge of CNA programs, senior care programs, and vocational pipeline resources

Bonus : Familiarity with private pay and ALTCS billing models

Preferred Soft Skills :

• Empathetic communicator with a service-first mindset
• Organized and able to manage multiple leads and follow-ups
• Community-minded with cultural awareness and discretion
• Goal-driven and resilientcomfortable working in a performance-based model
• Self-starter who thrives in a semi-autonomous, remote structure

Compensation & Incentives :

• Base hourly rate (commensurate with experience)
• Incentive bonus for every DCW or family successfully onboarded
• Referral bonus opportunities for expanding our provider network
• Join a tight-knit, mission-aligned team with a direct impact on families across Arizona

Why This Role Matters :

Arizonas direct care landscape is changing. With state limitations on parent providers and increasing demand for qualified support professionals, this role ensures continuity of care for vulnerable members and drives the sustainable growth of a values-based agency. You wont just be making callsyoull be shaping the future of service delivery across the state.

Join Sweetwater Care LLC in building a smarter, stronger, and more compassionate care network for Arizona families. If you know the systems, understand the need, and want to make a differencewe want to hear from you.

Apply Now.

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Community Outreach Coordinator • Phoenix, AZ, US