Community Outreach Manager, United States

World Central Kitchen, Inc.; United States; Sur place; USD 70 000 - 120 000; Plein temps

Résumé du poste

World Central Kitchen, Inc. is seeking a Community Outreach Manager to lead frontline operations, rapidly build and manage field teams, and ensure food aid reaches disaster-affected communities.

The role emphasizes empathy, cultural awareness, and decisive leadership in fast-paced, unpredictable environments, with responsibility for recruitment, training, and field activation management. You will collaborate with multiple departments, report to the Response Director during activations and to the

Responsabilités

• Rapid Community Assessment: Be first on the ground to quickly understand the local context, identify urgent food needs, and establish connections within affected communities.
• Rapid Team Building and Management: Recruit, train, and lead dynamic, locally driven community outreach teams to deliver efficient, effective food aid in fast-changing environments.
• Culturally Competent Outreach & Relationship Building: Lead with empathy and cultural awareness, fostering strong relationships across diverse communities to ensure food aid is aligned with cultural practices, community needs, and delivered with dignity.
• Problem Solving in Crisis: Navigate post-disaster environments, creatively overcome obstacles and work with other response units to expediently support communities with food aid- always guided by WCK's North Star values.
• Bi/Multilingual Communication: Lead inclusive communication, coordination, and culturally aligned community engagement across diverse populations.

Description du poste

Join the Community Outreach Response Team Be First to Feed - Serving meals with Purpose in Times of Need. World Central Kitchen (WCK) is seeking an emotionally intelligent, tenacious, and innovative Community Outreach Manager to lead frontline operations, rapidly build and manage dynamic field teams, and ensure food aid swiftly reaches disaster-affected communities - all in alignment with WCK's mission, vision and values. The ideal candidate is a resourceful, compassionate leader, facilitator, and collaborative team player who thrives in fast-paced, unpredictable environments. You should excel at building trust with communities in crisis, leading teams under pressure, synthesizing large volumes of information into actionable steps while adapting to complex, evolving situations.

Your role includes:

• Rapid Community Assessment: Be first on the ground to quickly understand the local context, identify urgent food needs, and establish connections within affected communities.
• Rapid Team Building and Management: Recruit, train, and lead dynamic, locally driven community outreach teams to deliver efficient, effective food aid in fast-changing environments.
• Culturally Competent Outreach & Relationship Building: Lead with empathy and cultural awareness, fostering strong relationships across diverse communities to ensure food aid is aligned with cultural practices, community needs, and delivered with dignity.
• Problem Solving in Crisis: Navigate post-disaster environments, creatively overcome obstacles and work with other response units to expediently support communities with food aid- always guided by WCK's North Star values.
• Bi/Multilingual Communication: Lead inclusive communication, coordination, and culturally aligned community engagement across diverse populations.

This position reports directly to the Response Director during activations, and the Unit Director while off activation.

Target Start Date: December 1, 2026 Preferred Location(s): West, Central & South. Must live within one (1) hour of an international airport. Dallas, TX Denver, CO Houston, TX Los Angeles, CA Miami, FL

Key Responsibilities:

• Personnel Management and Training Recruit, train, and motivate diverse community outreach teams on activation, ensuring a high-performance culture aligned with WCK's mission and values.
• Provide leadership, mentorship, training and support to team members, promoting a culture of urgency, accountability, adaptability and continuous learning within the team.
• Address personnel issues on activations in real time, and provide regular performance feedback on Corps members.
• Support the recruitment of Corps members, and manage personnel effectively on the ground to foster growth and ensure a diverse pipeline of activation leadership.
• Identify professional development needs and gaps in team capabilities to arrange for appropriate training, and provide this feedback to relevant stakeholders for implementation.
• Activation Management Respond within four (4) hours notice to a disaster area to act as Community Outreach Manager, managing relief operations on the ground, or in rare cases, remotely.
• Lead and manage field teams specializing in community outreach and engagement.
• Ensure strategic and streamlined implementation of relief activities on the ground, operationalizing WCK's North Star values.
• Design and implement response strategies in the field that are adaptable and robust enough to function in high-stress, dynamic environments affected by natural disasters or conflicts.
• Recruit, onboard, train and manage community outreach teams, including local hires and Corps members in the field.
• Consult on the scope of the response, and manage or implement community outreach operations.
• Provide regular updates on community outreach operations to the Response Director to ensure ongoing, transparent information sharing across the organization.
• Collaborate with all WCK departments on the ground, or remotely to support the needs of the activation.
• Ensure smooth transitions and complete handovers with other Activation Managers, and between Response Corps team members when rotating field teams through phases of the activation.
• Complete the After-Action Report process immediately following activation wind-down, collating and drawing learnings for process improvement.
• Community Outreach Rapidly scout community needs in a disaster area to design the scope of the response, and ensure that food reaches beneficiaries as quickly and effectively as possible.
• Foster a collaborative environment with local populations; establish and nurture relationships with community members throughout the activation.
• Gather feedback from beneficiaries to understand evolving needs and changes on the ground.
• Utilize findings to recommend the scope of WCK support, including potential scale up or wind down strategies.
• Build and maintain relationships with community members to understand overall food needs, feedback on WCK performance, and other concurrent mass-feeding ac