Community Outreach Liaison

Steadfast Health; Shaker Heights (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Steadfast Health is seeking a Community Outreach Liaison in Ohio to expand access to evidence-based addiction treatment, raise community awareness, and drive referrals that impact lives. In this role you will represent Steadfast in the community, build relationships with hospitals, clinics, government agencies, and other partners, and help potential patients access care.

You will deliver in-person and virtual presentations, manage enrollment targets, and coordinate with partners to align

Qualifications

• Track record of building referral relationships in behavioral health or healthcare.
• Strong public speaking and written communication skills.
• Active driver's license and reliable transportation.
• Experience with CRM and EMR systems.
• Ability to work flexible hours, including evenings and weekends.
• Located in or near Cleveland, OH.

Responsibilities

• Develop and grow relationships with hospitals, primary care clinics, government agencies, and community groups in the assigned territory.
• Meet or exceed enrollment targets and guide potential patients to care.
• Document outreach activities and coordinate with local staff and partners.
• Create quarterly outreach plans and coordinate events with referral partners.

Skills

Public speaking

Written communication

CRM systems

Driver's license

Flexible hours

Mission-driven

Tools

Salesforce

HubSpot

Job description

At Steadfast Health we’re a on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey. We’re a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first. We’d love to meet you and tell you about what we’re building!

Role

As a Community Outreach Liaison at Steadfast Health, you’ll be at the forefront of expanding access to evidence-based substance use disorder treatment, building community awareness around the care we provide, and driving referrals that make a direct impact on lives. As the Community Outreach Liaison, you will serve as an in-community resource leading presentations, building relationships with referring parties, and helping potential patients access our services. As our company representative you will be responsible for integrating Steadfast as a go-to referral partner for a variety of community partners.

Responsibilities

• Community Outreach - 75%
  • Visit with designated community partners across your assigned territory to help develop, sustain and grow relationships with (but not limited to): hospitals and health systems, primary care and specialty clinics, government agencies, criminal justice organizations, community resource networks and harm reduction groups.
  • Establish and maintain relationships with Medicaid Managed Care Organizations that serve Steadfast patients, and seek opportunities to join MCOs in community (mobile van, community events, other).
  • Provide information to potential patients exploring treatment options and help steward their process of enrolling in care.
  • Meet or exceed established enrollment targets.
• Planning & Documentation – 15%
  • Complete timely documentation of all outreach activities.
  • Meet with local clinic staff, supervisor and outreach colleagues.
• Project Management – 10%
  • Coordinate with referral partners, including those using Steadfast’s inpatient consult service to align resources and educational opportunities.
  • Create quarterly outreach and event plans that capitalize on opportunities to be in community with key partners.

Background

• Track record of building referral relationships: community outreach in behavioral health, criminal justice or hospital space and/or healthcare business development or sales (3 years or more)
• Public speaking skills
• Well-developed written communication skills
• Active driver's license, reliable transportation, and proof of active automobile insurance
• Experience working with customer relationship management systems (Salesforce, HubSpot, etc.) or electronic medical record systems for referral management
• Ability to work flexible hours, including evenings and weekends as required
• Passionate about Steadfast Health's mission to provide low-barrier, non-punitive, harm-reductionist SUD care.
• Location requirement (e.g. Lives in, or near, Cleveland, OH)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to travel frequently within the assigned territory, including driving for extended periods.
• Ability to stand, walk, and move for prolonged periods while attending community events and meetings.
• Ability to lift and carry materials (such as brochures, banners, and outreach supplies) up to 25 lbs.
• Ability to work in various environments, including healthcare facilities, community centers, and outdoor event spaces.
• Ability to use standard office equipment, including computers, phones, and video conferencing tools.
• Must have the stamina to work flexible hours, including evenings and weekends, as needed.

Investors & Partners

Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners . Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front‑line focused company cultures that enable high‑quality patient care.