Community Outreach Liaison

ABA Centers of America; Fruitville (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

21 paid days off

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Medical, dental, vision, and life insurance

401(k) with up to 6% employer match

Potential production bonus

Job summary

A healthcare organization is seeking a Community Outreach Liaison to develop outreach programs and network with healthcare providers. This role requires a Bachelor's degree and at least 4 years of experience in community outreach or healthcare education. Responsibilities include organizing events, logging referrals, and conducting site visits. The position offers competitive benefits and a supportive team environment.

Qualifications

• Minimum of 4+ years of experience in community outreach, healthcare education, or account management.
• Proven track record in organizing successful community events focused on education and outreach.
• Ability to manage multiple tasks independently while meeting performance goals.

Responsibilities

• Develop and implement targeted education and awareness campaigns about ABA services.
• Conduct 8-10 scheduled site visits per day to referral sources.
• Maintain a daily schedule that includes logging referrals and tracking outreach progress.

Skills

Strong interpersonal skills

Communication skills

Organizational skills

Education

Bachelor's degree in Communications, Marketing, Business Administration, Social Work, or a related field

Tools

Salesforce

Office productivity software

Job description

Overview

Community Outreach Liaison - ABA Centers of America | Lancaster, PA

Are you a high-performance business-development professional with proven healthcare experience who knows how to get past gatekeepers and win over doctors and healthcare decision-makers? We are a growing company that makes a real difference in the lives of kids with autism and their families. Join our mission to reduce long waiting times for autism diagnosis and ABA therapy. As a Community Outreach Liaison, you will generate leads and build strong relationships with families and local organizations.

What You'll Do

Community Engagement and Education

• Develop and implement targeted education and awareness campaigns about ABA services
• Organize and participate in quality-focused community events such as educational workshops, healthcare expos, and support groups
• Serve as an educational resource for community stakeholders, including healthcare providers, schools, and families
• Partner with community organizations to distribute educational materials and increase program visibility
• Conduct scheduled visits to referral sources, including:
  • Pediatricians' offices
  • Neurologists' offices
  • Speech therapy centers
  • Occupational therapy clinics
  • Play centers
  • Schools and educational institutions
  • Family medicine practices
  • Children's hospitals and healthcare systems

Referral Management and Stakeholder Networking

• Conduct 8-10 scheduled site visits per day to referral sources such as healthcare providers, schools, and community organizations
• Log all visits with comprehensive notes in Salesforce, detailing key points of discussion, follow-ups, and next steps
• Foster strong, ongoing relationships through regular communication, ensuring the development of trust and service transparency
• Engage in meaningful relationship-building conversations during visits to understand referral needs and service improvements

Event Planning and Execution

• Plan and execute educational events, focusing on outreach quality rather than quantity
• Coordinate with community partners to create impactful, information-driven events
• Track event performance and identify key takeaways to adjust future event planning strategies

Reporting, Follow-Up, and Post-Communication

• Maintain a daily schedule that includes logging referrals, tracking outreach progress, and preparing follow-up communications
• Submit detailed weekly reports summarizing visits, event outcomes, and referral generation results
• Ensure that all inquiries and referral requests are addressed within 24-48 hours
• Provide consistent updates to the National Director of Client Growth, including successes, challenges, and suggested action steps

Requirements

• Bachelor's degree in Communications, Marketing, Business Administration, Social Work, or a related field
• Minimum of 4+ years of experience in community outreach, healthcare education, or account management
• Proven track record in organizing successful community events focused on education and outreach
• Strong interpersonal and communication skills to connect with diverse community stakeholders
• Ability to manage multiple tasks independently while meeting performance goals
• Proficiency in CRM tools (e.g., Salesforce) and office productivity software

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long-term disability, and life insurance
• Generous 401(k) with up to 6% employer match
• Potential production bonus

About ABA Centers of America

ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation’s leading provider of autism care. We value compassion, expertise, and dedication to supporting our clinical team members.

ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.