Community Outreach & Engagement Coordinator (CHW I, II, III, IV)

Northwest Human Services, Inc.; Salem (OR); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare insurance

Disability insurance

403(b) retirement plan with employer 2

Flex Spending Account

Paid time off

Job summary

Northwest Human Services is seeking a Community Outreach & Engagement Coordinator to liaise with patients, build trust, and connect people to essential healthcare and social resources in the Salem area.

You will engage patients, work with care teams, and plan community outreach events while collaborating with partners to expand access to services. Qualifications include a relevant degree and BLS certification, with an Oregon driver’s license.

Qualifications

• What You'll Bring: At least one year of experience in a human service-related or healthcare environment.
• Associate or bachelor's degree in public health, behavioral science, social services, or a related field.
• Current Basic Life Support (BLS) for Healthcare Providers certification.
• Valid Oregon driver’s license and driving record acceptable for agency auto liability policy.

Responsibilities

• Build Trust & Engage Patients: conduct outreach to patients to encourage engagement with NWHS services and care teams.
• Provide education about available healthcare, social services, and community resources; use culturally responsive approaches.
• Connect patients with internal programs and external community organizations based on needs and eligibility.

Skills

Relationship Builder

Resource Navigator

Creative Problem-Solver

Strong Communicator

Culturally Responsive

Education

Associate or bachelor's degree in public health, behavioral science, social services, or a related field

Job description

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Community Outreach & Engagement Coordinator (CHW I-II-II-IV)

Location: West Salem Clinic | 1233 Edgewater St NW, Salem, OR

Schedule: Full Time | Monday–Friday with rotating Saturdays and community outreach events

Status: Non-Exempt

Reports to: Community Outreach and Engagement Manager

Help connect people to care, resources, and a healthier future

At Northwest Human Services (NWHS), we believe better health starts with connection — connection to compassionate care, trusted people, community resources, and opportunities to thrive.

What You'll Do

Build Trust & Engage Patients:

• Conduct outreach to established and newly assigned patients to encourage engagement with NWHS services and care teams.
• Build supportive, respectful relationships with patients and families using culturally responsive and patient-centered approaches.
• Use motivational interviewing, active listening, problem-solving, and critical thinking to understand patient needs and barriers.
• Provide education about available healthcare, social services, and community resources.

Connect People to Resources:

• Identify and address social determinants of health, including barriers related to housing, food, transportation, financial resources, healthcare access, and other social needs.
• Connect patients with internal programs and external community organizations based on their individual needs and eligibility.
• Help patients understand available resources, eligibility requirements, potential wait times, and next steps.

Support Care Coordinators:

• Collaborate with providers and multidisciplinary care teams to support patient-centered care plans.
• Participate in case management and care coordination discussions, particularly for patients experiencing complex barriers to care.
• Help identify patients who may benefit from additional outreach or support, including patients with limited engagement, gaps in care, or high healthcare utilization.

Community Involvement:

• Help plan, coordinate, and participate in community outreach activities, health fairs, educational workshops, health campaigns, and other engagement events.
• Build relationships with community partners by attending meetings, events, and networking opportunities.
• Share community resource information and best practices with colleagues to strengthen consistent and equitable services.

What Makes You Successful

• A Relationship Builder You create trust through empathy, respect, consistency, and genuine connection.
• A Resource Navigator You enjoy finding answers, learning about community resources, and helping people overcome barriers.
• A Creative Problem-Solver When the obvious solution doesn’t work, you’re willing to think differently and explore other possibilities.
• A Strong Communicator You can communicate clearly with patients, families, providers, coworkers, and community partners — both in person and by phone or computer.
• Culturally Responsive You respect different backgrounds, experiences, perspectives, and ways of communicating and understand that every person’s path to health is different.

What You'll Bring

• At least one year of experience in a human service-related or healthcare environment through employment, volunteer experience, or lived experience; OR
• Associate or bachelor's degree in public health, behavioral science, social services, or a related field.
• Current Basic Life Support (BLS) for Healthcare Providers certification consistent with AHA CPR/ECC guidelines.
• Valid Oregon driver's license and driving record that allows coverage under the agency's corporate auto liability policy.

Preferred Qualification

• Community Health Worker training or certification preferred. Non-certified candidates must enroll in and successfully complete a CHW certification course following the initial 90-day employment period, subject to supervisor direction.
• Food Handler's Card within one month of hire and maintained as current.
• Experience working with medical care teams, social service agencies, or healthcare systems preferred.
• Bilingual Spanish/English preferred.

SUMMARY OF BENEFITS

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why NWHS?

Northwest Human Services is committed to providing services that promote health, dignity, connection, and access to the communities we serve.

If you’re someone who believes in meeting people where they are, building community partnerships, and helping turn barriers into possibilities, we’d love to hear from you.

For more information, contact the HR/Recruiting Department at: [e-mail] | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Community | Compassion | Commitment | Integrity

Working together to empower individuals to improve their health, well-being, and safety