Community Outreach Coordinator

Helpful Hearts Health Services Inc; Owings Mills (MD); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

401(k) matching

Flexible work from home options

401(k) matching

Job summary

A health services agency is seeking a passionate Community Outreach Coordinator to enhance its impact across Maryland. Responsibilities include community engagement, building relationships with stakeholders, and creating outreach materials. Candidates should have a degree in social services or a related field and be skilled in marketing strategies and relationship-building. This full-time position offers competitive salary and opportunities for advancement, alongside flexibility with some remote work options.

Qualifications

• Bachelor’s degree or equivalent relevant experience required.
• Valid drivers license with clean driving record.
• Experience in outreach, marketing, or business development preferred.
• Knowledge of Maryland’s DDA system is a plus.
• Experience in outreach, marketing, or business development within healthcare or human services is preferred.
• Strong relationship-building, communication, and networking skills.
• Ability to organize and coordinate events, webinars, and community engagements effectively.
• Proficiency in email marketing tools, CRM systems, and social media platforms.
• Highly organized, self-motivated, and proactive in outreach efforts.
• Willingness to travel within Maryland and occasional evenings/weekends for events.

Responsibilities

• Develop and nurture relationships with community stakeholders.
• Organize webinars, informational sessions, and outreach events.
• Track and analyze referral sources and outreach efforts.
• Act as the primary point of contact for outreach-related inquiries and referrals.
• Make calls and send emails to service coordinators, social workers, hospitals, and families to share information about services.
• Develop and execute marketing strategies, including social media engagement, email campaigns, and flyer distribution.
• Collaborate with the internal team to create outreach materials such as brochures and newsletters.
• Maintain a consistent and professional presence on social media and digital platforms.
• Track and analyze referral sources and outreach efforts; follow up with partners.
• Identify new partnership opportunities with providers and advocacy groups.
• Maintain outreach and referral data, generating reports on engagement effectiveness.
• Work with leadership to improve outreach strategies and ensure visibility in the community.

Skills

Relationship-building

Communication

Networking

Organizational skills

Marketing strategy development

Public speaking

Education

Bachelor’s degree in social services, Marketing, Communications, Business, or related field

Tools

Email marketing tools

CRM systems

Social media platforms

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Competitive salary
• 401(k)
• 401(k) matching

Job Summary

Helpful Hearts Health Services Inc. is seeking a passionate and impact-driven Community Outreach Coordinator to grow our presence and impact across Maryland, ensuring more individuals with developmental disabilities have access to the support and opportunities they deserve. This role combines outreach, marketing, business development, and partnerships — building strong relationships with Service Coordinators, families, schools, hospitals, and community partners to promote our services, mission, and increase referrals.

Key Responsibilities

Community Engagement & Outreach

• Develop and nurture relationships with service coordinators, families, social workers, hospitals, advocacy groups, and other stakeholders.
• Represent the agency at community events, conferences, and networking meetings to promote services and build awareness.
• Organize webinars, informational sessions, and outreach events to educate stakeholders about the agency’s mission and programs.
• Act as the primary point of contact for outreach-related inquiries and referrals.

Marketing & Communications

• Make calls and send emails to service coordinators, social workers, hospitals, community partners, and families to share information about services.
• Develop and execute marketing strategies, including social media engagement, email campaigns, and flyer distribution.
• Collaborate with the internal team to create compelling outreach materials such as brochures, presentations, and newsletters that communicate our unique approach and commitment to individuals with IDD.
• Maintain a consistent and professional presence on social media and other digital platforms.

Business Development & Growth

• Track and analyze referral sources and outreach efforts, ensuring follow-ups with potential partners and families.
• Identify new partnership opportunities with other providers, advocacy organizations, and local businesses.
• Maintain outreach and referral data, generating reports to assess the effectiveness of engagement strategies.
• Work closely with leadership to improve outreach strategies and ensure the agency remains visible in the community.

Qualifications & Requirements

• Bachelor’s degree in social services, Marketing, Communications, Business, or related field — or equivalent relevant experience.
• Valid drivers license with clean driving record.
• Strong follow-through, and ability to work independently.
• Passionate about supporting individuals with developmental disabilities and advocating for community inclusion.
• Experience in outreach, marketing, or business development within the healthcare, disability services, or human services sector is preferred.
• Strong relationship-building, communication, and networking skills.
• Ability to organize and coordinate events, webinars, and community engagements effectively.
• Proficiency in email marketing tools, CRM systems, and social media platforms is a plus.
• Highly organized, self-motivated, and proactive in outreach efforts.
• Comfortable making outreach calls and sending follow-up emails.
• Knowledge of Maryland’s DDA system is a plus.
• Willingness to travel within Maryland and occasionally work evenings or weekends for community events.

Position Details

• Job Type: Full-time
• Location: (Office+Field) Field-based across Maryland with some office responsibilities
• Reports To: CEO, Director of Operations

Compensation

Competitive salary based on experience, with performance-based incentives + mileage reimbursement or gas card. At Helpful Hearts, we believe in rewarding impact — as our agency grows, so do opportunities for professional advancement and increased compensation.

Flexible work from home options available.