Community Outreach Coordinator

WESTCARE GEORGIA INC; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

WestCare Georgia Inc. is seeking a dedicated outreach and engagement specialist to support veterans and service members at risk of suicide. You will build trust, connect participants to essential services, and promote hope and recovery through trauma-informed care.

The role requires coordinating with VA facilities, community providers, and referrals, plus maintaining confidential, timely documentation and participating in trainings. Some travel and flexible hours may be needed.

Qualifications

• Minimum of two years of relevant experience.
• Experience working with high-risk populations.
• Knowledge of suicide prevention principles and trauma-informed care.
• Ability to travel regularly within the service area.
• Military/Veteran status required.

Responsibilities

• Conduct outreach and engagement with veterans and service members at risk of suicide.
• Provide support and mentorship using lived experience to empower participants.
• Assist individuals in navigating mental health, substance use services, housing, crisis intervention.
• Coordinate with local VA facilities, community providers, and referrals.
• Participate in suicide prevention trainings and maintain knowledge of best practices.
• Maintain accurate documentation of all interactions and services in compliance with grant requirements and confidentiality.
• Support follow-up efforts to ensure continued engagement.
• Promote protective factors such as connectedness and resilience.
• Attend team meetings, supervision, and relevant community events.

Job description

POSITION SUMMARY:Person in this position will be responsible for providing support, outreach, and engagement services to veterans and service members at risk of suicide. Utilizing lived experience and trauma-informed care, the specialist builds trust with participants, connects them to essential services, and promotes hope, recovery, and wellness. Essential functions include those listed below.ESSENTIAL JOB FUNCTIONS:Conduct community outreach and engagement activities to identify and connect with at-risk veterans and service members.Provide support and mentorship using shared lived experience to foster trust and empowerment.Assist individuals in navigating mental health and substance use services, housing resources, crisis intervention, and other support systems.Collaborate with local VA facilities, community providers, and the broader support network to coordinate services and referrals.Participate in suicide prevention trainings and maintain knowledge of best practices related to veteran care.Maintain accurate and timely documentation of all interactions and services provided, in compliance with grant requirements and confidentiality standards.Support follow-up efforts with program participants to ensure continued engagement and service connection.Promote protective factors such as connectedness, resilience, and purpose among participants.Attend and participate in team meetings, supervision, and relevant community events.Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; andPerform all other duties as assigned.ESSENTIAL QUALIFICATIONS:To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Experience and Competencies:Strong interpersonal, engagement, advocacy, and relationship-building skills.Ability to organize and prioritize a caseload, coordinate multiple services, and complete documentation timely.Ability to communicate effectively with participants, families, providers, community partners, and multidisciplinary teams.Sound judgment, problem-solving ability, and the ability to respond appropriately to urgent participant needs.Basic computer proficiency and ability to use electronic records, databases, email, and standard office applications.Excellent communication skills;Ability to exercise good judgment and discretion;Ability to work well in a team environment;Military/Veteran status required.Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality;Professional appearance and demeanor;Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required; andAbility to obtain and maintain a criminal history background check.During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.EDUCATION and/or EXPERIENCE:Minimum of two (2) years of experience of relevant experience.Experience working with high-risk populations, including individuals experiencing mental health and/or substance use disorders.Knowledge of suicide prevention principles, trauma-informed care, community resources, and challenges affecting veterans and service members.LICENSURE/CERTIFICATION:Not applicable for this position.WORKING CONDITIONS:Work is primarily performed in an office setting.Regular travel throughout the assigned service area is required to support outreach, community partnerships, participant services, meetings, and program activities.Travel between WestCare facilities, VA facilities, community partner locations, and outreach sites may be required.Position requires regular interaction with Veterans and individuals who may be experiencing behavioral health concerns, emotional distress, significant psychosocial stressors, or suicide risk.Some evening or weekend work may be required to support outreach events, community activities, or program needs.