Community Outreach & Administrative Specialist

MountainHeart Community Services, Inc.; West Virginia; Hybrid; USD 36,000 - 48,000; Full time

Job summary

MountainHeart Community Services, Inc. seeks an Administrative and Outreach Specialist to serve as the central hub at the front desk and manage a broad range of administrative duties.

The role balances client intake, facility oversight, and proactive community relations to connect low-income residents with essential resources. The position covers data systems support, outreach planning, and coordination of events, with a focus on trauma-informed customer service and accurate documentation across

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in nonprofit or human services is a plus.
• Proficiency with Microsoft Office and basic databases is expected.

Responsibilities

• Greet and assist walk-in clients and visitors with compassion and professionalism.
• Screen and route phone calls; triage visitors and provide referrals as needed.
• Process mail, deliveries, and maintain lobby cleanliness and safety.
• Support Dollar Energy Fund applications and VITA site administration during peak seasons.
• Maintain data integrity and confidentiality across portals and files.
• Plan quarterly community outreach events and distribute PSAs.
• Coordinate meeting logistics for board and executive team meetings.
• Assist with room configurations, travel logistics, and office supplies.

Skills

Interpersonal skills

Communication skills

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Associate’s degree or administrative certificate preferred

Tools

Dollar Energy portal

LITT system

Tax intake software

Job description

MountainHeart Community Services, Inc. seeks an Administrative and Outreach Specialist to serve as the central hub at the front desk and manage a broad range of administrative duties.

The role balances client intake, facility oversight, and proactive community relations to connect low-income residents with essential resources. The position covers data systems support, outreach planning, and coordination of events, with a focus on trauma-informed customer service and accurate documentation across