Leasing Manager — Lead Rentals, Team Growth & Service

TRL Systems, Inc.; Washington (District of Columbia); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision

401(k) with matching

Paid time off

Job summary

Mill Creek Residential is seeking a Leasing Manager to lead the leasing process for a multi-family community. You will set weekly/monthly leasing goals, coach Leasing Consultants, and drive performance through strategic sales and customer service excellence.

The role requires strong leadership, knowledge of Entrata/Yardi, and a track record in property management or related industries. This on-site position includes competitive benefits and opportunities for growth.

Qualifications

• High School diploma or equivalent (GED) or Bachelor’s degree preferred.
• 3+ years of sales experience.
• Commitment to delivering outstanding customer service.
• Strong communication skills (written and verbal).
• Multi-family or related property management, retail sales or hospitality experience.

Responsibilities

• Manage the leasing process to meet sales goals for the community.
• Coach leasing consultants to improve sales and customer interactions.
• Monitor performance and optimize marketing and leasing strategies.
• Assist with move-ins, renewals, and resident communications.
• Ensure brand standards and property condition align with expectations.

Skills

Sales

Customer service

Leadership

Communication

Team coaching

Time management

Education

Bachelor’s degree or related experience preferred

Tools

Entrata

Yardi

Microsoft Office

Job description

The Leasing Manager is responsible for managing all aspects of the leasing process. This position determines sales goals to meet the needs of the community, then develops and implements appropriate, innovative sales strategies and practices to reach and exceed the objectives. The Leasing Manager motivates and coaches Leasing Consultants and monitors individual and team performance in order to achieve the community goals and increase value.
Reports to: (General) Community Manager has primary authority and works with the Leasing Consultants and Senior Leasing Consultants and Leasing Manager to determine the exact "day-to-day" duties. Decisions will take into account the Senior/Leasing Consultants/Leasing Manager skills, experience, career goals, and how the individual best fits the working requirements of the community. The Senior/Leasing Consultant/Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Leasing Consultants.

Essential Functions/Responsibilities

Customer Service
• Understand, support, and embody the customer experience vision and brand promise for Mill Creek Residential
• Communicate service guarantees and customer service standards to prospective and current residents
• Take ownership to personally address and resolve customer concerns in a timely professional manner
• Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
• Provide coaching to Leasing Consultants in the areas of sales, lead management (Entrata), and additional leasing topics to achieve personal and community goals
• Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
• Ensure merchandizing plans for the community are consistent with brand standards (tour path, models, leasing center, etc.)
• Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied
• Address and complete all other duties as assigned

Sales and Marketing
• Understand the community’s budgeted occupancy, rents and leasing needs then set appropriate weekly and monthly leasing goals for the team
• Provide pricing recommendations to the Manager. Assist in the completion of market survey report to be used by the management team to assess the competiveness of the community
• Track, monitor and report progress of individual and overall team performance
• Proactively manage the sales process by converting prospects leads into leases
• Model effective leasing and sales behavior. Professionally present and educate residents and prospective residents on layout, amenities, design and features of the community and brand as well as the surrounding neighborhood
• Conduct prospect tours and lease apartments as needed
• Call and/or visit competitive properties to update market survey as needed. Stay informed and aware of rents, specials and events promoted by competitors
• Assist with move-ins, lease renewals and move-outs. Ensure all lease information is accurately and timely recorded according to policy
• Monitor and analyze various operations reports and market surveys to assess the effectiveness of the marketing plan. Communicate the results of the analysis to the supervisor
• Manage Entrata tasks and leads daily
• Manage all social media, ILS’s, daily postings on Craigslist by updating the information and checking for accuracy
• Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
• Address and complete all other duties as assigned

Operational Standards
• Participate in Revenue Management calls when applicable
• Review and approve property staff new lease paperwork as directed by Manager
• Provide feedback, coaching and support of the leasing team to drive achievement of the established goals and hold meetings with leasing team.
• Support and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto
• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Address and complete all other duties as assigned

Education and/or Experience

• High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred
• 3+ years of sales experience
• Commitment to, and passion for, providing outstanding customer service
• Strong communication skills (written and verbal)
• Multi Family or related property management experience, retail sales or hospitality experience

Skills/Specialized Knowledge

• Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
• Establish and achieve desired goals using leadership, effective listening, excellent training, and follow through skills
• Effectively mentor and train fellow associates on sales
• Ability to take ownership of resident issues and/or concerns and come to a resolution
• In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community
• In depth knowledge on market trends and competitors
• Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
• Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
• Capable of travelling between two or more communities, if necessary
• Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked

About the Benefits of Joining the Mill Creek Team

• Competitive compensation
• Comprehensive medical, dental, and vision
• Employer-sponsored short- and long-term disability, life, and AD&D insurance
• 401(k) with employer matching
• Paid time off benefits: vacation, sick time, holidays