Community Manager - Modera Mosaic

Mill Creek Residential; Fairfax (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision

Disability & Life Insurance

401k with employer matching

Paid time off

Job summary

Mill Creek Residential is seeking a Community Manager to drive financial performance, leasing excellence, and customer service across one or more communities.

You will lead operations and maintenance teams, set performance standards, and coach associates toward achieving business outcomes while ensuring compliance with policies and regulations. This role emphasizes strong communication, leadership, and a focus on resident satisfaction.

Qualifications

• Strong communication skills (written and verbal).
• Commitment to outstanding customer service.
• Experience in multi-family property management is preferred.

Responsibilities

• Drive financial performance and operational leasing excellence for one or more communities.
• Lead and coach operations and maintenance teams to meet performance standards.
• Oversee pricing, occupancy, and revenue management; monitor budgets and forecasts.
• Recruit, develop, and empower associates to achieve business outcomes.

Skills

Strong communication

Customer service

Education

Bachelor’s degree or related experience preferred

High School diploma or GED

Job description

The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.

Essential Functions/Responsibilities

Financial Performance

• Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.
• Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value
• Oversee pricing and occupancy strategies
• Assist in preparation of community budget
• Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations
• Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels
• Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards
• Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction
• Address and complete all other duties as assigned

Sales and Marketing

• Oversee sales, lease renewals, move-in and move-out process
• Oversee administration and completion of the resident renewal program, move-in and move out process
• Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors
• Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly
• Participate in Revenue Management calls when applicable
• Address and complete all other duties as assigned

Operating Standards

• Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.
• Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations
• Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level
• Partnering with Service Manager, recommend capital improvements for community
• Manage contracts with 3rd party service providers
• Address and complete all other duties as assigned

Associate Management and Development

• Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
• Empower, engage and develop associates to achieve great performance and desired business outcomes.
• Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
• Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
• Support associate development. Provide targeted training and growth opportunities
• Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
• Address and complete all other duties as assigned

Education and/or Experience

• High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred
• 3-5 years of multi-family or related property management experience or equivalent experience
• 2 years supervisory experience
• Commitment to, and passion for, providing outstanding customer service
• Strong communication skills (written and verbal)

About the Benefits of joining the Mill Creek Team

• Competitive compensation
• Comprehensive medical, dental and vision
• Employer sponsored short and long term disability, Life and ADD insurance401k with employer matching
• Paid time off benefits: Vacation, Sick, Holidays