Community Operations & Admin Support Specialist

Associa; Falls Church (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

Legum and Norman, an Associa company, is seeking a Community Management Support Specialist for its corporate office in Falls Church, VA. The role provides clerical and administrative support to Community Managers and acts as a liaison to homeowners, vendors, board members, and internal staff.

You will research inquiries by phone and email, enter and update community data, assist with payments and forms, schedule contractors, and prepare board meeting materials.

Qualifications

• 1+ year office support, clerical, or administrative assistant experience in office/corporate environments.
• Customer service oriented with strong communication and conflict resolution skills.
• Ability to work with multiple stakeholders including community managers, vendors, peers and clients.
• Self-motivated, proactive, detail oriented and able to work in a team.
• Maintain confidentiality and discretion in duties.

Responsibilities

• Provide clerical and administrative support to Community Managers.
• Serve as liaison to homeowners, vendors, board members, committees and staff.
• Research inquiries by phone and email.
• Enter and update community/homeowner information in the system.
• Assist homeowners with monthly payments and forms; use online portal to enter work orders.
• Schedule contractors and maintenance vendors onsite for repairs.
• Prepare board meeting materials and communications.
• Send mass emails about HOA rules, updates, and meetings.
• Maintain documents on shared drives and internal software.
• Other duties as requested.

Skills

Customer service

Communication

Stakeholder management

Office software

Time management

Confidentiality

Teamwork

Instruction interpretation

Excel

Word/Outlook

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Legum and Norman, an Associa company, is seeking a Community Management Support Specialist for its corporate office in Falls Church, VA. The role provides clerical and administrative support to Community Managers and acts as a liaison to homeowners, vendors, board members, and internal staff.

You will research inquiries by phone and email, enter and update community data, assist with payments and forms, schedule contractors, and prepare board meeting materials.