Community Office Assistant

UMH Properties; Town of Hamburg (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Bonuses

401(k) with company match

Paid time off

Life insurance

Medical/Dental/Vision

Disability Insurance

Pet Insurance

Employee Assistance Program (EAP)

Job summary

UMH Properties, Inc. is seeking a Community Office Assistant for its Waterfalls Village location. The role supports the Community Manager in keeping the community running, handling resident needs, rent collection, and property leasing activities.

Full-time, on-site at Waterfalls Village with occasional travel for trainings or property visits. Requires strong customer service, teamwork, and organizational skills, plus adherence to HUD and local laws.

Qualifications

• Strong customer service skills and the UMH standard of service.
• Ability to work as part of a team as well as independently to complete job duties.
• Strong time management and organizational skills.
• Willingness to attend periodic trainings on procedures and laws as they pertain to the job duties.

Responsibilities

• Assist the Community Manager with collecting rent.
• Assist the Community Manager with the process of selling and renting of homes.
• Support efforts to regularly inspect and maintain the community to provide an attractive, clean and safe place to live.
• Help enforce community rules and regulations.
• Assist with supervising maintenance staff.
• Maintain knowledge of the Americans with Disabilities Act as it pertains to the community.
• Maintain knowledge of the Fair Housing Act and local laws as they pertain to sale, rental and financing of homes in our communities.
• Assist with monitoring rent payments and ensure timely rent payments by residents.
• Follow UMH rent collection procedures.
• Learn and adhere to state-specific eviction guidelines.
• Answer phones, take messages, coordinate with Community Manager on resident needs.
• Interface with residents, applicants, contractors and outside vendors.
• Input checks into the Rent Manager System.
• Enter bills for the community into the Rent Manager System.
• Organize and file electronic and paper documents.
• Clean and organize the office regularly.
• Communicate professionally with coworkers, managers and residents.
• Follow UMH procedures for managing the community.
• Meet UMH quality and safety standards.
• Carry out other duties as assigned.

Skills

Customer service

Teamwork

Time management

Organizational skills

Willingness to trainings

Tools

Rent Manager System

Job description

Come join UMH Properties, Inc. and make a difference!

UMH Properties, Inc. is a publicly traded Real Estate Investment Trust (REIT) on the New York Stock Exchange (NYSE:UMH) with over 50 years in the manufactured housing industry. As a company that provides high-quality affordable homes and well-cared for communities in eleven states, we know that our company is only as strong as our people. That is why we provide stable and long lasting careers, with extensive training and opportunities for growth.

We are seeking a Community Office Assistant for our Waterfalls Village location.

Job Purpose

The purpose of the Community Office Assistant position is to support the Community Manager in handling all duties required to keep each community running as well as working together to ensure UMH standards are consistently maintained for residents and employees.

Job Duties

• Assist the Community Manager with collecting rent
• Assist the Community Manager with the process of selling and renting of homes
• Support efforts necessary to regularly inspect and maintain the community to consistently provide an attractive, clean and safe place to live.
• Help enforce community rules and regulations
• Assist with supervising of maintenance staff
• Maintain working knowledge and application of the Americans with Disabilities Act as it pertains to various aspects of the community
• Maintain working knowledge and application of the Fair Housing Act and other local laws as they pertain to the sale, rental and financing of homes in our communities
• Assist with monitoring rent payments and take action to ensure timely rent payments by residents
• Follow UMH rent collection procedures
• Learn and adhere to state specific guidelines on commencing eviction actions against residents who are delinquent in paying their rent or in violation of community rules.
• Answer phones, take messages, coordinate with Community Manager on responding to resident needs
• Interface with residents, applicants, contractors and outside vendors
• Input checks into the Rent Manager System
• Enter bills for the community into the Rent Manager System
• Organize and file electronic and paper documents
• Clean and organize the office on a regular basis
• Communicate professionally and respectfully with coworkers, managers and community residents.
• Closely follow UMH procedures for managing the community
• Consistently meet UMH standards for quality and safety
• The position includes all other responsibilities that may be necessary to fulfill the duties associated with the position or as may be assigned.

Physical requirements of the job

• Moving throughout the community by vehicle or on foot.
• Frequent use of computer, keyboard, mouse and phone during the work day.
• No heavy lifting is required.
• Working indoors in an office environment as well as moving throughout the community on foot or by vehicle

Travel

• Occasional car travel may be required to handle work-related errands outside of the community.
• Occasional car or air travel may be required to attend local or long distance trainings or when visiting other communities.

Work Schedule

• Full-time schedule, Monday through Friday, 40 actual hours worked per week with an unpaid lunch break each day.
• Occasional weekend, holiday or evening hours may be required based upon specific community needs such as special events, sales promotions, etc.
• Part-time schedules will vary based upon specific community needs.
• In-person attendance is an essential function of this position.

Job classification

• This is a non-exempt position under the Fair Labor Standards Act. Non-exempt employees will be eligible for overtime pay in weeks where total hours worked exceed forty hours.

Required qualifications

• Strong customer service skills and the ability to provide the UMH standard of service
• Ability to work as part of a team as well as independently to complete job duties
• Strong time management and organizational skills
• Willingness to attend periodic trainings on procedures and laws as they pertain to the job duties

UMH offers employees a range of benefits:

• Competitive wages with options for annual bonuses and pay increases
• Sales positions include the option to earn commission
• 401(k) retirement savings plan with company match
• Generous paid time off
• Company-paid life insurance for full-time employees
• Medical/Rx, Dental and Vision insurance
• Voluntary benefit plans: Disability Insurance, Accident Insurance, Hospital Confinement insurance, Life Insurance, Critical Illness coverage
• Pet Insurance
• Employee Assistance Program (EAP)

UMH Properties, Inc. will explore and provide reasonable accommodations to assist any qualified individual with a disability in performing the essential functions of his/her job. Please speak with human resources should you require an accommodation or have any questions.

UMH Properties, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Candidates please note: You will receive emails regarding the status of your application. Some are autogenerated updates while others are correspondence from our HR team or the hiring manager directly. In some instances, these emails may go to your email SPAM folder. Be sure to check that folder regularly.