Community Navigation Specialist

Prince William County; Virginia; On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Retirement from the Virginia Retirems?

Job summary

Prince William County is seeking a Community Navigation Specialist to coordinate services for residents with complex needs, collaborating with Fire & Rescue, the Area Agency on Aging, DSS, Police Crisis Intervention Team, behavioral health providers, healthcare partners, nonprofits, and other County departments to coordinate services.

The specialist facilitates multidisciplinary team meetings, supports coordinated case management, tracks outcomes, and helps identify gaps in service delivery.

Qualifications

• High school diploma or G.E.D. required; five (5) years of progressively responsible experience in case management, community navigation, human services, public health, behavioral health, emergency response, social services, or related field.

Responsibilities

• Coordinate services for residents with complex needs by leading multidisciplinary team meetings and coordinating case management.
• Track resident outcomes and identify gaps in service delivery; prepare reports demonstrating program effectiveness.
• Serve as lead administrator for the case management system, ensuring accurate data collection and longitudinal outcome monitoring.

Skills

Case management

Cross-agency collaboration

Data collection

Multidisciplinary teams

Project management

Communication skills

Education

Bachelor's degree preferred

Tools

Case management systems

Microsoft Office

Job description

Introduction

The Office of Community Safety (OCS) in Prince William County is dedicated to advancing a safe, resilient, and connected community through prevention, coordination, and strategic partnerships. OCS leads the coordination and convening of County agencies, community organizations, and residents to reduce risk, strengthen service alignment, and support recovery for individuals, families, and neighborhoods impacted by violence and trauma.

The office supports system and ecosystem development across multiple priority areas, including gang/group violence response, domestic and intimate partner violence, human trafficking, sexual assault, harm reduction, and coordinated community response. Through data-informed strategies and community-based engagement, OCS works to improve service access, enhance collaboration, and build long-term community resilience.

The Office of Community Safety (OCS) is seeking a Community Navigation Specialist to serve as primary coordinator for the Prince William County's Coordinated Community Cares (CCC) initiative. Although housed within OCS, this positions works daily in multi-agency response with Fire and Rescure, the Area Agency on Aging, the Department of Social Services, Po This position plays a critical role in connecting residents with services while strengthening collaboration among County agencies, healthcare providers, and community organizations.

The Ideal Candidate Brings Experience In

• Case management and coordinated care navigation.
• Facilitating multidisciplinary teams and cross-sector collaboration.
• Working with residents experiencing complex medical, behavioral health, housing, or social service needs.
• Building relationships with community organizations and government partners.
• Data collection, reporting, and performance measurement.
• Managing multiple priorities in a fast-paced, public-facing environment.
• Using case management systems

About This Role

The Community Navigation Specialist serves as the primary coordinator for the Coordinated Community Cares (CCC) Program within the Office of Community Safety. The position works closely with Fire & Rescue, the Area Agency on Aging, Department of Social Services, Police Crisis Intervention Team (CIT), behavioral health providers, healthcare partners, nonprofit organizations, and other County departments to coordinate services for residents with complex needs.

The specialist facilitates multidisciplinary team meetings, supports coordinated case management, tracks resident outcomes, and helps identify gaps in service delivery. This position also serves as the lead administrator for the case management system by ensuring accurate data collection, monitoring longitudinal outcomes, and preparing reports that demonstrate program effectiveness and support strategic planning.

This position directly supports the County Strategic Plan goals of strengthening coordinated response systems, improving data-driven decision making, and enhancing multi-agency collaboration.

Minimum Requirements

• High school diploma or G.E.D.
• Minimum of five (5) years of progressively responsible experience in case management, community navigation, human services, public health, behavioral health, emergency response, social services, or a closely related field.

Preferences

• Bachelor's degree in Social Work, Human Services, Public Administration, Public Health, Criminal Justice, Behavioral Health, or a related field.
• Experience with an online coordinated care management platform.
• Experience working with Fire & Rescue, public safety, behavioral health, healthcare systems, or local government.
• Knowledge of Prince William County community resources.
• Experience preparing annual reports, dashboards, or program evaluations.
• Coordinating services for individuals with complex medical, behavioral health, and/or social service needs, including high-risk or high-utilizer populations.
• Working within multidisciplinary or cross-sector teams.
• Facilitating meetings and coordinating multiple agencies.
• Collecting, analyzing, and reporting program data.
• Strong written and verbal communication skills.
• Excellent organizational and project management skills.
• Ability to manage multiple cases and competing priorities.
• Proficiency using case management databases and Microsoft Office applications.
• Self-starter, proactive, and able to maintain relationships with multiple stakeholders

Special Requirements

• Valid driver's license.
• Ability to travel throughout Prince William County.
• Knowledge of or experience with protected health information, including data-sharing rules.
• Ability to work in evolving systems where processes, partnerships, and priorities may change rapidly.
• Experience preparing reports and analysis on programming.
• Ability to work occasional evenings and weekends for meetings, outreach events, emergency response coordination, or community engagement activities.
• Ability to maintain confidentiality and adhere to data privacy regulations
• Ability to participate in occasional joint home visits with partner agencies.

Work Schedule

Standard workhours 37.5hrs/week (Monday-Friday) with occasional evenings and weekends based on operational needs.

Although housed within the Office of Community Safety, this position functions as the primary coordinator for the CCC program and works daily with Fire & Rescue, AAA, DSS, CIT, and healthcare partners.

Hiring Salary Range

$70,921.50 $97,968.00 Annually

We Also Offer Great Benefits, Including

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness.

NOTE

The above position description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the department's business needs. To view the class description in its entirety, see the class description.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees