Community Market Specialist

First Interstate Bank; Sioux Falls (SD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

401(k) retirement plan with 6% match

Student debt employer repayment

Job summary

First Interstate Bank seeks a Community Market Specialist to partner with branch and market leaders, supporting onboarding, coaching, and training reinforcement across multiple branches. The role focuses on improving processes, reducing operational risk, and strengthening client experience while identifying trends and promoting enterprise initiatives.

You will collaborate with Community Banking leaders to assess readiness, address skill gaps, and align on performance priorities that support

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in Business, Finance, or a related field preferred.
• 4–6 years banking or related experience and/or equivalent combination of education and experience required.

Responsibilities

• Lead onboarding, role transitions, and early development support across markets according to training programs and milestones.
• Partner with Banking leaders to assess talent readiness and support market goals related to client experience and growth.
• Conduct branch visits to coach and reinforce standards, service quality, and risk controls.

Skills

Banking regulations and risk mgmt

Documentation requirements

Internal controls

Audit readiness

Compliance expectations

Education

High School Diploma or GED

Bachelor’s Degree in Business/Finance or related field

Tools

Microsoft Office

10-key proficiency

Job description

Summary

The Community Market Specialist partners with branch and market leaders to support employee readiness, ensure consistent execution of standards, and strengthen the client experience across branch locations. This position provides onboarding support, field-based coaching, and training reinforcement while also helping identify trends, improve processes, and reduce operational risk.

Responsibilities

• Lead structured onboarding, role transitions, and early development support for new and promoted employees across assigned markets, ensuring consistent use of established training programs, certification requirements, and defined milestone touchpoints.
• Partner with Community Banking leaders to assess talent readiness, identify skill gaps, align on performance priorities, and support market-level goals related to client experience, growth, and operational excellence.
• Conduct routine branch visits to evaluate execution against standards, provide real-time coaching, deliver scenario-based training, and reinforce expectations related to service quality, referral behaviors, sales practices, and operational controls.
• Provide targeted coaching through observation, transaction and account reviews, documentation checks, and other activities to improve accuracy and reduce risk.
• Facilitate regular connections with branch leadership to reinforce enterprise initiatives, communicate process or policy changes, and ensure alignment on operational expectations.
• Monitor key performance and operational indicators—including client experience insights, referral activity, documentation quality, exception trends, losses, reconciliations, audit findings, and training progress—and partner with leaders to develop action plans addressing emerging risks.
• Maintain standardized documentation such as onboarding updates, branch visit summaries, coaching observations, evaluation forms, and action plans to ensure visibility, trend analysis, and consistent follow-through.
• Support enterprise and market-wide initiatives, projects, and operations review follow-up by providing feedback, training, and validation of resolution steps.
• Collaborate with cross‑functional partners to elevate branch needs, improve tools and resources, and influence enhancements to operational processes and controls.
• Participate in talent selection and development activities for branch roles, supporting readiness and providing supplemental leadership capacity during Community Market Leader absences when needed.
• Represent the bank in community involvement and financial education initiatives, supporting Community‑to‑Community (C2C) commitments and reinforcing the bank’s presence and reputation in local markets.
• Complete all work accurately and in accordance with regulatory requirements, policies, and procedures, maintaining current knowledge through required training, ongoing coursework, and continuous learning in a highly regulated environment.
• Serve as a change champion, helping branches adopt new systems, processes, and enterprise initiatives through structured training, reinforcement, and feedback loops.
• Perform other duties as assigned.

Management Responsibilities

Collaborate with one or more Community Market Leader(s) to advance the company’s objectives across multiple branches within the market.

Knowledge, Skills, and Abilities

• Knowledge of banking regulations and risk management concepts, including documentation requirements, internal controls, audit readiness, and compliance expectations.
• Ability to manage multiple priorities, maintain accurate records, and ensure consistent follow-through.
• Proven ability to maintain a high level of accuracy and attention to detail while meeting deadlines and regulatory requirements.
• Working knowledge of personal computers, Microsoft software programs, and strong 10‑key proficiency.
• Demonstrated ability to deliver engaging, scenario‑based training and provide real‑time feedback to employees with varying experience levels.
• Knowledge of enterprise policies, procedures, and change management practices within a large, regulated organization.
• Understanding of client experience metrics, sales and referral performance indicators, and operational reporting used to evaluate branch effectiveness.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee, client, and operational information.
• Ability to observe behaviors, assess execution, and provide constructive feedback that drives improvement while maintaining positive relationships.
• Capability to work independently across a multi‑branch market, prioritize competing demands, and manage time effectively with limited supervision.

Education and Experience

• High School Diploma or General Education Degree (GED) required.
• Bachelor’s Degree in Business, Finance, or a related field preferred.
• 4‑6 years banking or related experience and/or equivalent combination of education and experience required.

Licenses and Certifications

Valid driver’s license required. Nationwide Multistate Licensing System preferred.

Physical Demands and Working Environment

• Dexterity of hands/fingers to operate computer keyboard and mouse.
• Frequently lifting – occasionally (up to 25 lbs).
• Sitting – frequently.
• Noise level – moderate.
• Typical work hours – Monday to Friday, 8‑5.
• Regular and predictable attendance required.
• Travel to various branch locations as needed.

Benefits

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.

EEO Statement

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E‑Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). English or Spanish Right to Work Notice.