Community Market Specialist

First Interstate Bank; Omaha (NE); On-site; USD 60,000 - 90,000; Full time

Job summary

First Interstate Bank is seeking a Community Market Specialist to join the team in Omaha. The role partners with branch and market leaders to support employee readiness, ensure consistent standards, and strengthen client experience across locations.

You will provide onboarding support, field coaching, and training reinforcement while identifying trends and improving processes to reduce operational risk. Key duties include conducting branch visits, coaching through scenarios, and ensuring

Qualifications

• Knowledge of banking regulations and risk management concepts.
• Ability to manage multiple priorities and maintain accurate records.
• Attention to detail while meeting regulatory requirements.

Responsibilities

• Lead onboarding, role transitions, and development support for new and promoted employees across markets.
• Partner with Community Banking leaders to assess talent readiness and align on performance priorities.
• Conduct branch visits to evaluate execution, provide real-time coaching, and reinforce service quality and controls.
• Provide coaching through observation, reviews, and documentation checks to improve accuracy and reduce risk.
• Facilitate regular connections with branch leadership to implement enterprise initiatives and process changes.
• Monitor performance indicators and collaborate on action plans addressing risks and improvements.

Education

GED

Bachelor’s Degree in Business, Finance, or related field

4-6 years banking experience

Job description

SUMMARY

The Community Market Specialist partners with branch and market leaders to support employee readiness, ensure consistent execution of standards, and strengthen the client experience across branch locations. The role provides onboarding support, field‑based coaching, and training reinforcement while also helping identify trends, improve processes, and reduce operational risk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead structured onboarding, role transitions, and early development support for new and promoted employees across assigned markets, ensuring consistent use of established training programs, certification requirements, and defined milestone touchpoints.
• Partner with Community Banking leaders to assess talent readiness, identify skill gaps, align on performance priorities, and support market‑level goals related to client experience, growth, and operational excellence.
• Conduct routine branch visits to evaluate execution against standards, provide real‑time coaching, deliver scenario‑based training, and reinforce expectations related to service quality, referral behaviors, sales practices, and operational controls.
• Provide targeted coaching through observation, transaction and account reviews, documentation checks, and other activities to improve accuracy and reduce risk.
• Facilitate regular connections with branch leadership to reinforce enterprise initiatives, communicate process or policy changes, and ensure alignment on operational expectations.
• Monitor key performance and operational indicators—including client experience insights, referral activity, documentation quality, exception trends, losses, reconciliations, audit findings, and training progress—and partner with leaders to develop action plans addressing emerging risks.
• Maintain standardized documentation such as onboarding updates, branch visit summaries, coaching observations, evaluation forms, and action plans to ensure visibility, trend analysis, and consistent follow‑through.
• Support enterprise and market‑wide initiatives, projects, and operations review follow‑up by providing feedback, training, and validation of resolution steps.
• Collaborate with cross‑functional partners to address branch needs, improve tools and resources, and influence enhancements to operational processes and controls.
• Participate in talent selection and development activities for branch roles, supporting readiness and providing supplemental leadership capacity during Community Market Leader absences when needed.
• Represent the bank in community involvement and financial education initiatives, supporting Community‑to‑Community (C2C) commitments and reinforcing the bank’s presence and reputation in local markets.
• Complete all work accurately and in accordance with regulatory requirements, policies, and procedures, maintaining current knowledge through required training, ongoing coursework, and continuous learning in a highly regulated environment.
• Serve as a change champion, helping branches adopt new systems, processes, and enterprise initiatives through structured training, reinforcement, and feedback loops.
• Perform other duties as assigned.
• Management Responsibilities: Collaborate with one or more Community Market Leader(s) to advance the company’s objectives across multiple branches within the market.

QUALIFICATIONS

• Knowledge of banking regulations and risk management concepts, including documentation requirements, internal controls, audit readiness, and compliance expectations.
• Ability to manage multiple priorities, maintain accurate records, and ensure consistent follow‑through.
• Proven ability to maintain a high level of accuracy and attention to detail while meeting deadlines and regulatory requirements.
• Working knowledge of personal computers, Microsoft software programs, and strong 10‑key proficiency.
• Demonstrated ability to deliver engaging, scenario‑based training and provide real‑time feedback to employees with varying experience levels.
• Knowledge of enterprise policies, procedures, and change management practices within a large, regulated organization.
• Understanding of client experience metrics, sales and referral performance indicators, and operational reporting used to evaluate branch effectiveness.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee, client, and operational information.
• Ability to observe behaviors, assess execution, and provide constructive feedback that drives improvement while maintaining positive relationships.
• Capability to work independently across a multi‑branch market, prioritize competing demands, and manage time effectively with limited supervision.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required.
• Bachelor’s Degree in Business, Finance, or a related field preferred.
• 4‑6 years banking or related experience and/or an equivalent combination of education and experience required.

LICENSES AND CERTIFICATIONS

• Valid Driver’s License required.
• Nationwide Multistate Licensing System preferred.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Typical Work Hours – M‑F (8‑5). Regular and predictable attendance required. Travel to various branch locations as needed. Dexterity of hands/fingers to operate computer keyboard and mouse. Frequently lifting – occasionally up to 25 lbs. Sitting – frequently. Noise level – moderate.

EMPLOYER STATEMENT

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8am to 5pm MST at [e-mail]. All applicants must pass pre‑employment screenings including a background check. First Interstate BancSystem participates in E‑Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E‑Verify Notice. English or Spanish. Right to Work Notice. English or Spanish.