Community Branch Manager

First Interstate Bank; Omaha (NE); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous Paid Time Off (PTO)

Student debt employer repayment program

401(k) retirement plan with 6% match

Job summary

First Interstate Bank is looking for a Community Branch Manager in Omaha, NE. The role requires a strong leader to deliver excellent client services, drive growth, and enhance operational efficiencies. You will manage branch staff, develop client relationships, and ensure compliance with regulations while promoting a culture of customer-focused banking.

The ideal candidate has 4-6 years of banking experience, strong understanding of digital banking, and proven ability in lending operations.

Qualifications

• 4-6 years of experience in the banking industry with supervisory or management experience.
• Consumer and Small Business lending experience preferred.
• Valid Driver's License and Registered Mortgage Loan Originator certification required.

Responsibilities

• Deliver outstanding client service and achieve growth goals.
• Manage delivery of financial services and products for clients.
• Ensure compliance with bank regulations and policies.

Skills

Branch level P&L management

Digital banking proficiency

Customer service orientation

Trust building

Problem-solving

Education

High School Diploma or GED

Associate's Degree

Job description

Position: Community Branch Manager.
Location: Omaha, NE N.W. Radial Hwy. branch.

Benefits

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.

Summary

The Community Branch Manager is responsible for the delivery of outstanding client service, achievement of growth goals, operational efficiencies, and development of branch employees, typically in a branch(es) with deposits up to $100MM. The role develops and maintains client relationships using a full suite of banking services, focusing on customer experience, digital utilization, and compliant sales practices.

Essential Duties and Responsibilities

• Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc., by referring clients to appropriate departments or divisions.
• Manages the effective use of client relationship management software, recording appropriate activities, incidents, referrals, and marketing.
• Manages and fosters growth in the top client relationships of the branch.
• Identifies referral opportunities to other lines of business including but not limited to Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, fully embracing and utilizing 360 View for documenting referrals and other client activity.
• Builds client relationships through outbound and proactive measures.
• Opens and maintains a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards.
• Demonstrates proficiency in processing new consumer and new small business loan requests.
• Keeps up to date on regulation changes, follows all Bank policies and procedures, compliance regulations, and completes all required annual or job‑specific training.
• Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.
• Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy.
• Ensures operational efficiency, compliance, and quality standards are met.
• Stays up to date on regulation changes and demonstrates compliance with all bank regulations, policies and procedures for assigned job function, and applies them to designated job responsibilities - knowledge may be gained through coursework and on‑the‑job training.
• Learns, demonstrates, and fosters the First Interstate Bank's corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others; embraces the Bank's vision, mission and values.
• Participates in volunteer activities and financial education.
• Ensures positive community relations in the branch market area; works in coordination with all branches in the market to foster One First Interstate in the community.
• Performs other duties as assigned.

Management Responsibilities

• Manages one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness.
• Manages selection, placement, performance, development, promotion, and termination of branch employees; collaborating closely with the Community Market Leader.
• Provides coaching, performance feedback and development; ensures each team member builds proficiency in consumer and small business lending, and deposit account opening including effective use of the dashboard to monitor and measure performance.

Qualifications

Knowledge, Skills and Abilities: Demonstrated ability to manage branch level P&L, interpret financial trends and drive performance outcomes. Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies. Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk‑aware decision making. Skilled in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines. Demonstrated ability to identify client needs and recommend appropriate financial solutions.

Education and Experience: High School Diploma or General Education Degree (GED) required. Associate's Degree preferred. 4‑6 years experience in the banking industry to include supervisor or management experience required. Consumer and Small Business lending origination experience preferred.

Licenses and Certifications: Valid Driver’s License required. Registered Mortgage Loan Originator per the SAFE Act required. Notary Certification preferred.

Physical Demands and Working Environment

Dexterity of hands/fingers to operate computer keyboard and mouse; frequent handling; frequent hearing; frequent lifting; occasionally (up to 25 lbs); sitting; occasionally standing; frequent talking; frequent walking; occasionally noise level - moderate. Typical work hours vary based on scheduling and business need. Regular and predictable attendance required. Travel as needed.

Equal Employment Opportunity

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at [e-mail]. All applicants must pass pre‑employment screenings including a background check. First Interstate BancSystem participates in E‑Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E‑Verify Notice English or Spanish Right to Work Notice English or Spanish.