Community Manager (The Grand)

Block Multifamily Group; Kansas City (MO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Company-paid life insurance

Employee Assistance Program (EAP)

Generous PTO plan

Paid holidays

Parental leave

Ongoing training and certifications

Apartment Rental Discount

Job summary

Block Multifamily Group is seeking a Community Manager to oversee the property’s operations, leasing, marketing, and resident experience on-site in Kansas City. You will lead and develop an onsite team, drive financial performance, and ensure operations align with owner interests and company standards.

You will manage leasing, pricing, resident relations, and reporting while coordinating with maintenance and vendors to deliver timely, high-quality service.

Qualifications

• Proven experience in property management with leadership responsibility.
• Strong knowledge of property management software (Yardi preferred) and MS Office.
• Excellent interpersonal and written/verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Familiarity with landlord/tenant laws and fair housing regulations.
• Valid driver's license and reliable transportation.

Responsibilities

• Lead and manage day-to-day operations of the community to ensure efficiency, quality, and compliance with company standards.
• Recruit, train, coach, and develop onsite team members to drive performance and engagement.
• Establish clear expectations and hold team members accountable for results and customer service standards.
• Foster a positive team culture focused on accountability, collaboration, and resident satisfaction.
• Drive occupancy, revenue, and NOI through leasing, pricing, and operational strategies.
• Prepare and deliver accurate reporting to leadership and monitor KPIs such as occupancy and expenses.
• Oversee leasing activities, marketing strategies, and online presence to maximize occupancy.
• Address resident needs, ensure high service levels, and coordinate with maintenance/vendors.

Skills

Property management

Leadership

Communication

Customer service

Microsoft Office

Yardi

Tools

Yardi

Microsoft Office

Job description

Job Details: Job Location: BMG-MO_The Grand - Kansas City, MO, Position Type: Full-Time, Salary Range: $60.00 - $75000.00Salary/year, Job Shift: Day, SUMMARY

The Community Manager is responsible for the overall performance of the property, including financial results, operations, leasing, marketing, and resident experience, by leading and developing a high-performing onsite team, while operating the community in the best interest of the owner.

DUTIES AND RESPONSIBILITIES

Operations & Leadership

• Lead and manage day-to-day operations of the community to ensure efficiency, quality, and compliance with company standards
• Recruit, train, coach, and develop onsite team members to drive performance and engagement
• Establish clear expectations and hold team members accountable for results and customer service standards
• Foster a positive team culture focused on accountability, collaboration, and resident satisfaction
• Complete required training courses and participate in ongoing professional development

Financial & Business Performance

• Drive occupancy, revenue, and Net Operating Income through effective leasing, pricing, and operational strategies
• Monitor and analyze key performance indicators including occupancy, leasing trends, delinquency, and expenses
• Manage accounts receivable, including rent collections, delinquency management, and eviction processes in accordance with applicable laws
• Oversee accounts payable, budgeting, and expense control to support financial goals
• Prepare and deliver accurate and timely reporting to leadership

Leasing, Marketing & Brand Presence

• Oversee all leasing activities to ensure strong traffic, conversion, and closing performance
• Develop and execute marketing strategies, including digital marketing, social media, and outreach efforts
• Ensure the property’s online presence, listings, and reputation are actively managed and maintained
• Monitor and respond to online reviews and customer feedback
• Conduct market research and competitive analysis to inform pricing and marketing strategies

Resident Experience & Property Operations

• Lead resident retention and engagement strategies, including planning and supporting community events
• Promote a high level of resident satisfaction through responsive service and relationship building
• Oversee property conditions, curb appeal, and unit readiness to maintain community standards
• Partner with maintenance and vendors to ensure timely, high-quality service delivery
• Conduct regular property inspections and proactively address operational issues

Qualifications: QUALIFICATIONS

• Proven experience in property management with leadership responsibility
• Strong knowledge of property management software (Yardi experience preferred) and the Microsoft Office Suite.
• Excellent interpersonal and communication skills, both written and verbal.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Knowledge of, or ability to learn, Federal, State, and local landlord/tenant laws and fair housing regulations.
• Must have valid driver's license and reliable transportation.
• Strong customer service orientation and managerial skills. Ability to exercise good judgment.
• Ability to carry a cell phone and respond to emergencies.
• Knowledge of, or ability to learn, advertising and marketing tactics to maximize occupancy.

PHYSICAL REQUIREMENTS

• Ability to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodation

Benefits:

• 401(k) with company match
• Medical, dental, and vision insurance
• Company-paid life insurance
• Employee Assistance Program (EAP) for you and your household
• Generous PTO plan with flexible use for vacation, sick time, and personal needs
• Paid holidays + early close days throughout the year
• Birthday time off to celebrate your day
• Parental leave
• Ongoing training and development opportunities, including support for relevant industry certifications
• Apartment Rental Discount