Community Manager- Tanyard Park

Peak Living; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO: 3 weeks

10 holidays + 3 floating

Medical/Dental/Vision

401k matching

Referral program

EAP

Employee appreciation events

Job summary

Peak Living in Louisville is seeking a qualified Community Manager to join our team. You will oversee operations, supervise staff, and drive leasing, marketing, and resident relations across our communities.

Under the direction of the Regional Manager, you will manage budgets, report on performance, and ensure service standards while promoting retention and profitability.

Qualifications

• Three years minimum experience as onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar.
• High school diploma or equivalent required.
• CAM or ARM certification preferred.
• Valid driver's license.
• Must be able to communicate in English.

Responsibilities

• Supervise all community associates.
• Support customer service and leasing standards.
• Respond to resident requests promptly and courteously; provide solutions.
• Direct all marketing efforts.
• Prepare paperwork for new and renewal leases.
• Determine renewal rates and deliver renewal letters to secure renewals.
• Recommend rent adjustments or concessions to increase activity.
• Review resident files and accounts; pursue delinquencies and enforce lease terms.
• Prepare weekly and monthly reports and related documentation.
• Organize resident activities and loyalty/retention programs.
• Identify areas for improvement to boost efficiency and profitability.
• Research market rates quarterly to align rents and deposits with conditions.
• Collect, post, and deposit rents and other income daily.
• Oversee budgeted occupancy, collections, and expenses.

Education

High school diploma or equivalent

CAM or ARM certification

Job description

Peak Living is currently seeking a qualified Community Manager to join our team!

At Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles.

Overview

Under the direction of the Regional Manager, the Community Manager supports and assists in all aspects of community operations.

Responsibilities

• The Community Manager supervises all community associates.
• The Community Manager supports and participates in fulfilling the customer service and leasing standards.
• Responds to resident requests promptly and courteously and provides solutions to resolves resident issues.
• Direct all marketing efforts.
• Assist in preparing all paperwork specific to new and renewal lease agreements.
• Determine lease renewal rates and assist in delivery of renewal letters to secure renewals.
• Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
• Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.
• Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
• Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.
• Research and shop the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.
• Collect, post, and deposit rents/security deposits and other community income daily.
• Lead the maintenance and management of budgeted occupancy, collections, and expenses.

Qualifications

• A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar industry.
• A high school diploma or equivalent is required.
• College education, CAM or ARM certification preferred.
• Valid driver's license.
• Must have the ability to communicate in English.

Why Join Peak Living

• 3 Weeks of Paid Time Off (PTO)
• 10 Paid Holidays + 3 Floating Holidays
• Medical, Dental, and Vision Plans
• 401k matching
• Employee Referral Bonus Program
• Employee Assistance Program
• Employee Appreciation Events