Community Manager - SHI

Allied Residential, Inc.; Tacoma (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

PTO 19 days/year

9 holidays

HSA/FSA

Employee Assistance Plan

Life & Disability insurance

Professional development

Job summary

Allied Residential, Inc. is seeking a Community Manager to oversee the operations and success of a designated community in the Puget Sound area.

You will maximize occupancy, ensure resident satisfaction, manage financial performance, and lead the on-site team to align with company standards and legal compliance. The role emphasizes strong leadership, clear communication, and hands-on supervision of day-to-day activities, with a Monday–Friday schedule and comprehensive benefits supporting your

Qualifications

• Six months to one year of property management or related experience.
• Strong leadership and team management skills.
• Proficiency in MS Office and Yardi.
• Excellent written and verbal communication.
• Knowledge of financial reports, budgeting, and property operations.

Responsibilities

• Oversee daily community operations and maintain a welcoming environment for residents.
• Show available apartments, explain lease terms, amenities, and process leasing documents.
• Manage rent collections, deposits, and related accounting tasks.
• Address and resolve resident concerns promptly to ensure satisfaction.
• Lead, mentor, and develop the on-site team to align with company standards.
• Review and analyze financial and operational reports; implement strategies for cost control and revenue generation.
• Maintain awareness of local market conditions and competition; recommend adjustments.
• Ensure compliance with safety, security, and company procedures.
• Participate in and lead regular team meetings and training.

Skills

Leadership

Communication

Problem-solving

Adaptability

Customer service

MS Office

Yardi

Team management

Tools

Yardi

Microsoft Office Suite

Job description

Company Overview

At Allied Residential, we don't just manage properties-we build communities. Since 1987, we've been creating vibrant living spaces across the Puget Sound and beyond. Our team thrives in a culture of growth, integrity, and collaboration. With professional training, career advancement, and a supportive environment, we empower our people to lead with purpose and make a lasting impact.

Position Summary

The Community Manager is responsible for the overall management, operations, and success of an assigned community. This includes maximizing occupancy, ensuring exceptional resident satisfaction, overseeing financial performance, and leading the on-site team. The Community Manager fosters a positive community environment, ensures operational excellence, and maintains compliance with company policies and applicable laws.

Key Responsibilities

• Oversee daily community operations, ensuring a well-maintained, safe, and welcoming environment for residents and visitors.
• Show available apartments, explain lease terms, amenities, and community features, and process all required leasing documentation.
• Manage rent collections, deposits, and related accounting tasks in accordance with company policies.
• Address and resolve resident concerns promptly and professionally to ensure a high level of resident satisfaction.
• Conduct regular inspections of apartments, amenities, and common areas to ensure quality and identify needed maintenance or repairs.
• Lead, mentor, and develop the community team, ensuring alignment with company standards and performance goals.
• Review and analyze community financial and operational reports; implement strategies for cost control and revenue generation.
• Maintain awareness of local market conditions and competition; recommend strategic adjustments to enhance performance.
• Ensure compliance with safety, security, and company procedures.
• Participate in and lead regular team meetings and required training sessions.

Qualifications

• Six months to one year of property management or related experience, or an equivalent combination of education and experience.
• Strong leadership and team management skills with the ability to inspire, mentor, and hold others accountable.
• Proficiency in Microsoft Office Suite (Office 365) and property management software (Yardi preferred).
• Excellent communication skills, both written and verbal, with the ability to handle complex or sensitive situations effectively.
• Strong problem-solving skills and sound judgment in decision-making.
• Knowledge of financial reports, budgeting, and property operations.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Customer service-oriented with a commitment to resident satisfaction.

Compensation and Benefits

• We offer a competitive wage based on experience, along with a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
• 152 hours (19 days) of Paid Time Off (PTO) annually, plus carry-over up to 120 hours and longevity PTO at 6 and 10 years.
• 9 paid holidays.
• Comprehensive health benefits including medical, dental, vision, life, and disability-effective the 1st of the month after 60 days.
• Health Savings Accounts and Flexible Spending Accounts.
• Employee Assistance Plan.
• 401(k) with employer match (25% of contributions up to 4% of eligible pay).
• Continuous professional development and advancement opportunities.
• Schedule is Monday-Friday, 8am-5pm.

Equal Opportunity Employer

Allied Residential proudly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Mission Statement

Creating Communities | Exceeding Expectations