Community Manager + Sales & Leasing

Cambio Communities; Metamora (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K) plan

Job summary

Cambio Communities in Metamora, Michigan is seeking an experienced Community Manager to oversee day-to-day operations. This role involves managing staff, driving sales, and ensuring exceptional customer service while adhering to our core values.

The ideal candidate will have a strong background in property management and a commitment to enhancing resident satisfaction. We offer competitive pay and comprehensive benefits, including Medical, Dental, and 401(K).

Qualifications

• Five+ years property management experience as a property manager.
• Experience creating and analyzing budgets, P&L statements, and financial reports.
• Ability to be available for residents and community needs after hours.

Responsibilities

• Manage the day-to-day operations of the community.
• Handle customer service and resident relations.
• Develop marketing strategies based on the local market.

Skills

Property management experience

Customer service

Sales experience

Communication skills

Management skills

Education

High school diploma or GED

Tools

MS Office

Yardi

Rent Manager

Manage America

Job description

Overview

Position Summary
In this role, you’ll oversee the day-to-day operations and performance of the community, drive sales and leasing success, deliver exceptional customer service, increase resident satisfaction and retention, and ensure the community operates at its highest potential. This position is ideal for someone who thrives in a fast-paced environment and is passionate about creating a positive, engaging resident experience—while living out our EPIC values.

Unique Qualifiers

In this role, you’ll oversee the day-to-day operations and performance of the community, while driving sales and leasing success. You’ll be responsible for delivering exceptional customer service, increasing resident satisfaction and retention, and ensuring the community operates at its highest potential. This position is ideal for someone who thrives in a fast-paced environment and is passionate about creating a positive, engaging resident experience—all while living out our EPIC values.

This job specifically requires Candidates for this position must live in or near the location of the property or be able to relocate to such location at or before their scheduled start date.

Duties and Responsibilities

• The qualified individual will work as an integral part of the operations team to perform the following essential job functions:
• Manage the day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and the community staff.
• Manage and increase occupancy through home sales, home leasing, site leasing, and actively market the community.
• Analyze and prepare monthly, annual, and long-term budgets. Meet or exceed all approved revenue, expense, sales, and leasing budgets.
• Complete monthly Profit and Loss variance reports.
• Manage all third-party vendors.
• Develop marketing strategies based on the local market and competition.
• Manage all aspects of the home rental program.
• Maintain the physical appearance and infrastructure of the community in accordance with company standards and comply with local regulations.
• Communicate with homeowners and HOAs.
• Accurate reporting of occupancy, sales, etc.
• Sales and occupancy forecasting.
• Enforce rules and policies for residents and team members.
• Maintain open office hours while physically working from the office location.
• Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• Position may require temporary or permanent reassignment of work location.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED).
• Five+ years property management experience as a property manager.
• Experience creating and analyzing budgets, P&L statements, and financial reports.
• Marketing, sales, and leasing experience.
• Strong management and operational skills including customer service, public relations, and performance management.
• Ability to be available for residents and community needs after hours.
• Excellent written and verbal communication skills.
• Proficiency with MS Office and software such as Yardi, Rent Manager, Back Office, and Manage America.
• Valid driver's license and clean driving record; reliable transportation to work.
• Active and working personal mobile phone.
• Growth mindset; always testing and learning.
• Professional appearance and conduct.

Compensation and Benefits

What we have to offer: competitive pay commensurate with market and experience, plus an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA, and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan.

Supervisory Responsibilities

• May directly supervise a team comprised of an Office Coordinator and a Maintenance Technician.
• Conduct supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints.

Physical Demands and Work Environment

• Frequently required to stand, walk, sit, bend, reach.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Continually required to talk or hear.
• Occasionally exposed to outside weather conditions.
• The employee must occasionally lift and/or move more than 20 pounds.

Equal Opportunity Employer

At Cambio, we don’t just accept difference—we celebrate it. We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff. Cambio is an equal opportunity employer where hiring is based solely on merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.