Community Manager: Resident Experience & Growth

Thalhimer Multifamily; Carrboro (NC); On-site; USD 70,000 - 80,000; Full time

Job summary

Thalhimer is seeking a skilled Community Manager for Collin's Crossing in Carrboro, NC, to oversee daily operations, leasing, marketing, and maintenance. You will drive tenant satisfaction and manage financial reporting while coordinating with a team of professionals.

The ideal candidate has a Bachelor's degree or 5+ years in property management, strong organizational skills, and proficiency with MS Office and PM software.

Qualifications

• Bachelor's degree or 5+ years of experience in property management.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with property management software.
• Strong multitasking and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Flexible, dependable, and eager to contribute in a dynamic work environment.
• Customer-centric mindset with the ability to relate to people and provide excellent service.
• Tax-Credit experience is preferred.

Responsibilities

• Overseeing all aspects of the community's operations, including leasing, marketing, and maintenance activities.
• Overseeing turnover and punch-list process with contractors to ensure seamless transition for new residents.
• Preparing Weekly and Monthly Financial Reporting.
• Providing high level of customer service, ensuring resident needs are met promptly.
• Leading marketing efforts, including online advertising, print media, and community outreach.
• Responding to rental inquiries and tracking prospects with regular reports to the corporate office.
• Managing accounts payable and accounts receivable.
• Ensuring leases are executed in accordance with corporate policy and VRLTA regulations.
• Managing maintenance staff to ensure timely completion of work orders, unit inspections, and prepare units for occupancy.
• Overseeing property expenditures to ensure budget adherence.
• Implementing renewal programs to maintain tenant satisfaction.
• Organizing and maintaining tenant files, ensuring they are neat and up-to-date.
• Ensuring clear communication with tenants and maintaining a strong community presence.
• Regularly inspecting the property and walking the community to maintain its appeal; planning and hosting resident events.
• Conducting market surveys and making rent adjustment or concession recommendations as needed.

Skills

Property management

Customer service

Multitasking

Leadership

Communication

Education

Bachelor's degree or 5+ years in property management

Tools

Microsoft Office

Property management software

Job description

Thalhimer is seeking a skilled Community Manager for Collin's Crossing in Carrboro, NC, to oversee daily operations, leasing, marketing, and maintenance. You will drive tenant satisfaction and manage financial reporting while coordinating with a team of professionals.

The ideal candidate has a Bachelor's degree or 5+ years in property management, strong organizational skills, and proficiency with MS Office and PM software.