Community Manager - Preserve at Gateway

Greystar Worldwide, LLC; Forney (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in real estate is seeking a dynamic Community Manager to oversee daily operations and team performance. This role involves recruiting, training, and managing a dedicated team while ensuring compliance with regulations and enhancing resident satisfaction. You'll play a crucial role in achieving financial and operational goals through effective leadership and community engagement. If you have a passion for real estate and a knack for building strong communities, this opportunity is perfect for you. Join a company that values its employees and offers a comprehensive benefits package, including paid time off and retirement plans.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) with Company Match

Onsite Housing Discounts

Paid Sabbatical

Paid Parental Leave

Qualifications

• Strong leadership and team management skills.
• Experience in multi-family housing operations and compliance.

Responsibilities

• Manage daily operations and team performance to meet goals.
• Promote resident satisfaction and community culture.

Skills

Team Management

Recruitment

Customer Service

Market Analysis

Financial Reporting

Education

Bachelor's Degree in Business Administration

Real Estate Certification

Tools

Property Management Software

Microsoft Office Suite

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Manages and coordinates the team members, daily activities, and resources of the community to achieve financial and operational goals, and ensures compliance with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

JOB RESPONSIBILITIES

1. Ability to recruit and oversee hiring, onboarding, training, and manage performance and professional development of team members in accordance with Company policies, values, and business practices.
2. Promotes resident satisfaction and retention by building a strong community culture among residents and team members. Responds promptly to resident concerns, complaints, questions, and requests, and takes appropriate action to resolve service issues.
3. Conducts daily Huddles, meets regularly with team members, and shares team goals to ensure understanding of responsibilities and engagement.
4. Supervises sales activities to achieve community revenue and occupancy goals, including prospect discovery, tours, and resident events.
5. Represents the community at events and participates in outreach marketing efforts, with evening and weekend work as needed.
6. Gathers and analyzes local market trends to inform marketing and leasing strategies to meet occupancy and NOI goals.
7. Conducts community inspections to ensure safety, cleanliness, and appeal of grounds, buildings, and amenities.
8. Contributes to budget development by analyzing financial statements and operating data.
9. Ensures rent collection, posts payments, makes deposits, and reviews financial reports to meet revenue targets.
10. Oversees lease enforcement, including inspections, notices, evictions, and fee collection.
11. Assists the Regional Operations Manager with client/owner relations, community tours, and performance updates.
12. Prepares various reports and performs other duties as needed.
13. Maintains confidentiality of residents' and staff's personal information.
14. Monitors social media advertising and reputation management accounts.

Physical Demands

• Ability to stand, walk, sit, bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Work inside and outside in all weather conditions.
• Lift and maneuver weights up to 25 pounds independently and 50 pounds with assistance.
• Travel may be required for property support, training, or meetings.
• Flexible schedule including evenings, weekends, and holidays.

Additional Compensation

Factors such as experience, business needs, and location influence pay. This role may be eligible for bonuses or incentive programs based on performance.

Benefits

• Medical, Dental, Vision, Disability & Life insurance, with low employee costs and discounts after years of service.
• Paid Time Off: starting with 15 days vacation, 4 personal days, 10 sick days, 11 holidays, plus birthday off after 1 year, with additional accruals.
• Onsite housing discounts available at managed communities, subject to availability.
• Paid Sabbatical after 10 years of service, and every 5 years thereafter.
• 401(k) with company match up to 6% after 6 months.
• Paid Parental Leave, Fertility Benefits, Employee Assistance Program, and other voluntary benefits.

*Benefits vary for full-time employees and may differ for union or prevailing wage roles due to collective bargaining or local laws.

Greystar considers qualified applicants with arrest and conviction records for employment.