Community Manager - Ops Only

Cambio Communities; Kalamazoo (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

On-site housing

Job summary

Cambio Communities in Kalamazoo, MI is seeking a Community Manager Ops Only to oversee daily operations, boost occupancy, and ensure premier resident service in alignment with EPIC Values. The role emphasizes budget mastery, vendor management, and strong team leadership.

You will collaborate with sales and leasing to market the community, manage rent collections, and maintain the property to company standards while complying with local regulations.

Qualifications

• High school diploma or GED.
• Five+ years property management experience.
• Experience creating and analyzing budgets, P&L, and financial reports.
• Marketing, sales and leasing experience.
• Strong management and operational skills including customer service, public relations and performance management.

Responsibilities

• Manage day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and staff supervision.
• Collaborate with sales and leasing to market the community and increase occupancy.
• Prepare and analyze monthly, annual, and long-term budgets; meet or exceed revenue, expense, sales and leasing budgets.
• Provide monthly Profit and Loss variance reports.
• Oversee third-party vendors and services.
• Develop local market-based marketing strategies.
• Manage all aspects of the home rental program.
• Maintain community appearance and infrastructure per company standards.
• Ensure compliance with local regulations.
• Communicate with homeowners and HOAs; accurate occupancy and sales reporting.
• Forecast occupancy and sales; enforce rules for residents and team members.
• Maintain open office hours on-site; attend virtual meetings via Teams.
• Occasional after-hours or weekend work as needed.
• Possible reassignment of work location as directed.

Skills

Property management

Customer service

Budgeting

Marketing

Leasing

Communication skills

Team leadership

MS Office

Yardi

Rent Manager

Public relations

Performance management

Education

High school diploma or GED

Tools

Yardi

Rent Manager

Back Office

Manage America

Job description

Position Summary

The Community Manager Ops Only is responsible for the overall operations at the community with a strong focus on customer service and retention, aligning with company goals and embodying the EPIC Values.

Unique Qualifiers

• Candidates for this position must live in or near the location of the property or be able to relocate to such location at or before their scheduled start date.

Duties And Responsibilities

What you will do:

• Manage the day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and the community staff.


• Manage and increase occupancy through working closely with the sales and leasing team to actively market the community.


• Analyze and prepare monthly, annual, and long-term budgets. Meet or exceed all approved revenue, expense, sales, and leasing budgets.


• Complete monthly Profit and Loss variance reports.


• Manage all third-party vendors.


• Develop marketing strategies based on the local market and competition.


• Manage all aspects of the home rental program.


• Maintain the physical appearance and infrastructure of the community in accordance with company standards.


• Comply with local regulations.


• Communicate with homeowners and HOA's.


• Accurate reporting of occupancy, sales, etc.


• Sales and Occupancy forecasting.


• Enforce rules and policy for residents and team members.


• Must maintain open office hours while physically working from the office location.


• Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.


• Position may require flexible hours, nights, and weekends as needed.


• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.


• Position may require temporary or permanent reassignment of work location as directed by Supervisors.


• Other duties as assigned.

Qualifications

What you should have:

• High school diploma or general education degree (GED)


• Five + years property management experience as a property manager.


• Must have experience creating and analyzing budgets, P&L's, and financial reports.


• Marketing, sales, and leasing experience


• Strong management and operational skills including customer service; public relations; performance management.


• Ability to be available to resident and community needs after hours.


• Must be willing to live on-site in company provided housing.


• Excellent communication skills including writing and verbal.


• Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America.


• Must maintain a valid driver license and clean driving record.


• Must have reliable transportation to work.


• Must maintain an active and working personal mobile phone.


• A growth mindset; always testing and learning.


• Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.

Compensation

What we have to offer:

We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.

Supervisory Responsibilities

• Directly supervises a team comprised of a Maintenance Technician.


• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.


• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands and Work Environment

• Continually required to stand, walk, sit, bend, reach, talk, and hear


• Occasionally required to climb, balance, bend, stoop, kneel or crawl


• Occasionally exposure to outside weather conditions


• The employee must occasionally lift and /or move more than 20 pounds.

Equal Opportunity Employer

At Cambio, we don’t just accept difference – we celebrate it! We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.

Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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