Community Manager, NYC

Artists & Fleas; Williamsburg (VA); On-site; USD 30,307; Part time

Benefits offered by this job

Sick days

Annual bonus

Collaborative team environment

Job summary

Artists & Fleas in Williamsburg is seeking a Community Manager to enhance the marketplace experience. This part-time role includes supporting merchants, managing facilities, and executing marketing initiatives.

The ideal candidate is organized, people-oriented, and skilled in communication and problem-solving. Compensation is $22/hour, along with additional perks. If you’re passionate about retail and community, apply by sending your resume to [e-mail].

Qualifications

• Extremely people-oriented and organized self-starter.
• Excellent written, verbal and interpersonal communication skills.
• Ability to lift a minimum of 40 pounds.

Responsibilities

• Oversee new merchants’ load-in and load-out.
• Assist with facility issues and track inventory.
• Capture content for social media.

Skills

Customer service

Communication

Problem-solving

Time management

Social media proficiency

Tools

Google applications

Social media platforms

Job description

Artists & Fleas has created inspired marketplaces for shoppers looking to discover and support local creatives for over 20 years and we’ve been dedicated to being a place where creators, makers and vintage collectors can be part of a thriving community, showcase their work and build businesses on their own terms.

ABOUT THE ROLE

Artists & Fleas is looking for an outgoing, creative individual who has a love of retail and is hospitality-minded to help cultivate community and foster a fun, supportive and exciting environment in the Williamsburg marketplace. The Community Manager will serve as a brand ambassador, a community builder, a producer, a problem-solver and facilitate and monitor market operations over the course of the weekend. The Community Manager will also provide on-site support to merchants and execute cross-platform marketing including both the development and dissemination of creative marketing content.

KEY RESPONSIBILITIES INCLUDE

Merchant Community Management

• Oversee and assist new merchants in load-in and load-out
• Prep and distribute Seller’s Guides to new merchants
• Be the go-to contact for all onsite questions from merchants and customers
• Assist merchants with setting up their shop and advise merchandising best practices
• and advise merchandising best practices
• Ensure merchants understand and adhere to Artists & Fleas visual guidelines
• Creatively communicate relevant information including on-site events, press and more to the merchant community
• Encourage merchants to rebook and guide and answer questions on how to do so
• Welcome and greet influencers and tour groups

Facilities Management

• Troubleshoot facility issues including HVAC, WiFi, etc. as needed
• Create, update, & manage facility guidebooks and building maintenance contact lists
• Track inventory of market supplies
• Assist in creating and maintaining a positive vibe, including music, lighting, temperature, customer and merchant flow
• Make sure the sales floor, market facilities and common areas are clean and in working condition during all market hours
• Propose and ideate suggestions for new market layouts and merchant spaces
• Ensure a clean, comfortable, professional shopping environment

Marketing & Communications

• Capture digital content (photos and videos) for our social media channels throughout the day to pass to the Social Media team
• Gather and organize visual content from current merchants
• Assist in executing special events and give creative input based on your view of the market
• Aid in executing marketing programs and supporting merchant community programming

QUALIFICATIONS

The ideal candidate should be an extremely people-oriented, professional, and organized self-starter. This role requires an individual who is energized by interacting with people from diverse backgrounds and takes pride in implementing the shift from on-paper logistics to real life. Similarly, the candidate should be able to demonstrate professionalism and maturity in ensuring proper rule-following and resolving conflicts that may arise. In this role, you must be a creative thinker, fast on your feet, and thrive on problem-solving. To succeed in this position, you need to have excellent time management and communication skills, be incredibly self motivated, organized, handy, fastidious, and have a demonstrated track record for showing initiative.

In addition, excellent written, verbal and interpersonal communication skills are required. Applicants need to be proficient with all Google applications and all social media channels. Artists & Fleas values professionalism, responsibility, honesty and reliability – we expect it of our merchants and model it amongst our team. Equally important is to demonstrate a high level of enthusiasm, determination, and self-motivation. You must be able to lift a minimum of 40 pounds for this position.

HOURS/SCHEDULE

This is a P/T hourly position of approximately 15 – 25 hours per week including weekend hours. We are currently seeking candidates who can work Thursdays 8:30 AM – 1 PM and 4 to 8 hours days Saturdays and Sundays with occasional full days if necessary. Please note: we are looking for candidates who can commit to this schedule consistently.

COMPENSATION

$22/hour, sick days, annual bonus & an opportunity to work with a great team and a growing organization.

If you are the right person for the job, please send your resume and a paragraph explaining why you are the ideal fit for this position which we will consider as a writing sample. Applicants who have not visited the market or at least spent time on our website and social media pages need not apply. Please send application materials to [e-mail] and write “Community Manager” in the subject line. Artists & Fleas is an equal opportunity employer.