Community Manager (Lease-Up)

Fairfield Residential; Woburn (MA); On-site; USD 91,000 - 115,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Medical, dental & vision insurance

Flexible spending account

Life insurance

Volunteer time off

Job summary

Fairfield Residential is seeking a seasoned Community Manager for a lease-up property in Massachusetts. You will lead a dynamic team, manage budgets, and drive occupancy and resident satisfaction in a fast-paced environment.

The role emphasizes leadership, financial oversight, and exceptional customer service, with a compensation package anchored by a base salary and strong benefits. A flexible schedule and weekend/evening coverage may be required.

Qualifications

• Bachelor's degree preferred.
• Experience in multifamily property management is required.
• Knowledge of Massachusetts Chapter 40B affordable housing programs is highly desirable.

Responsibilities

• Lead and develop teams to achieve occupancy and service goals.
• Drive financial performance through budgets, reporting, and cost control.
• Ensure operational excellence with inspections, move-ins, and compliance.

Skills

Leadership

Team development

Customer service

Flexible schedule

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Yardi

Microsoft Outlook/Word/Excel

Job description

Community: Station 316 Apartments Number of Units: 425 About Fairfield If you're driven and looking for a collaborative workplace that makes a difference, you just might be a fit for Fairfield! We are a leader in the multifamily housing industry and we're passionate about creating exceptional apartment living. As we continue to grow, we're dedicated to investing in our people. Our culture is built on trust, support, and the drive to do great work. Whether you're launching your career or bringing years of experience, you'll find opportunities to make an impact, develop your skills, and be part of something bigger. Come build your future with us!

About the Role

As a Community Manager for a lease-up property with over 300 units, you’ll lead a dynamic team, manage financial performance, and ensure residents love where they live. This role combines leadership, operations, and customer service in a fast-paced environment.

What You'll Do

Lead and Develop Teams

• Recruit, coach, and motivate a high-performing team.
• Foster a culture of collaboration and compliance.
• Provide ongoing feedback and guidance.

Drive Financial Performance

• Manage property budgets and financial reporting.
• Identify cost-saving and revenue-generating opportunities.
• Oversee collections and legal processes when needed.

Ensure Operational Excellence

• Maintain occupancy and rental rate goals.
• Conduct property inspections and investor tours.
• Coordinate seamless resident move-ins.

Elevate Marketing and Customer Service

• Execute marketing programs and maintain accurate online presence.
• Build resident satisfaction through retention strategies.
• Address and resolve resident concerns professionally.

Why You'll Love Fairfield

We're all about creating communities that people are proud to call home. Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.

Driven by Vision:

We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services. As we continue to grow, we want you to grow with us.

Career Growth & Learning:

Fairfield values new ideas at every level. We offer training, coaching, and mentoring to help associates develop their careers and inspire them to create change for the better.

Culture of Collaboration:

Enjoy a professional, supportive environment where we work together to drive meaningful impact.

A Company that Cares:

We are proud to offer robust benefit packages with a focus on both quality of care and affordability. We offer competitive compensation plans, 401(k) matching, and paid time off, including sick days and volunteer time off (VTO) to support causes that matter to you.

What We're Looking For

• High school diploma or equivalent required; Bachelor's degree preferred.
• Industry certification preferred.
• Proficient in the administration of Massachusetts Chapter 40B affordable housing programs, including leasing, resident qualification, recertification, and ongoing compliance requirements.
• Valid driver's license may be required.
• 3 or more years of hands-on property management experience.
• Multifamily property experience required.
• A successful track record as a supervisor is preferred.
• Strong understanding of financial statements such as budget, financial reports, P&L Statements, General Ledger, etc.
• Experience in writing and maintaining budgets.
• Strong knowledge of Microsoft Outlook, Word, and Excel.
• Strong knowledge of Yardi or other property management accounting software.
• Strong understanding of federal, state, and local fair housing laws and provisions.
• A previous track record of maintaining occupancy and net operating incomes in multi-family property management positions.
• Ability to work a flexible schedule to include weekends, evenings, and some holidays.

Estimated Rate of Pay:

Estimated Rate of Pay: $91,140.00 - $114,920.00 This position is exempt; the range above reflects annual salary. The pay range displayed for this position is determined by skills and experience required, location and job complexity*.

Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:

• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance

* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.

At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1,000 communities since 1985. We have a great opportunity for you to work side by side with our passionate, bright and highly experienced professionals in the Multifamily Housing industry.

Why consider us?

Competitive Salary and Benefits Package. Careers are made at Fairfield- We are committed to developing our staff through robust in-person, online and social training. Promotions from within are encouraged. Environmental Aware- Fairfield leads the industry through our Living Green Program and our LEED Certified communities. Award Winning- Fairfield is recognized for our customer service, training and professionalism.

Are you interested in work made meaningful?

We support residents living well, a workplace culture that is friendly, fun, collaborative and one that encourages success.