Community Manager - HOA Property Management - Plano
Spectrum Association Management, Inc.
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Job summary
Spectrum Association Management in Plano, TX is seeking a Community Manager-in-training with a clear path to expertise through a year-long education program and mentorship. This role emphasizes building relationships between HOA boards, homeowners, and vendors, with a focus on ownership and customer service.
The ideal candidate has 8–10 years of professional experience in roles requiring proactive decisions and strong organizational, budget, and communication skills.
Qualifications
- 8–10 years of professional experience in roles requiring proactive effort and decisions
- Attend or run evening meetings (30–40 per year)
- High-level organizational skills in fast-paced environments
- Experience with Office software (Word, Excel, PowerPoint)
- Ability to learn other business computer systems
- Strong customer-friendly and informative communication skills
- Some experience and knowledge of financial statements and budgets
- Comfortable with public speaking in small and large meetings
- Excellent conflict management skills in stressful situations
- Experience gathering bids for large projects and managing those projects.
Responsibilities
- Passionately live our Same Day Response Policy
- Engage with board members and homeowners in your community
- Manage daily, weekly, and monthly tasks for a portfolio of associations
- Plan for and facilitate association board meetings and annual meetings
- Vendor relations, including bidding and project management
- Consult with other departments in support of your communities
- Risk management, insurance, and litigation support
- Prepare budgets and manage the finances of the associations
- Must be available for after-hours emergencies
- Plus, additional tasks as necessary
Skills
Tools
Job description
We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience as our own education company will provide you with an industry-leading education foundation. The initial training will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or your external career progression.
The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates must have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful. Including some or all skills in customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role you will develop these current skills and much more. Please think of it as a solid foundation for general business matters and administration.
We believe a vibrantculture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment,focused on support, career development, fun, autonomy, and strong human connections among colleagues.
We do not hire employees… We hire a work family.
Put simply, the community manager position is the face of our organization! It is a very multi-faceted position where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all while having a positive attitude.
- Passionately live our Same Day Response Policy.
- Engage with board members and homeowners in your community.
- Manage daily, weekly, and monthly tasks for a portfolio of associations.
- Plan for and facilitate association board meetings and annual meetings.
- Vendor relations, including the bidding and project management process.
- Consult with other departments in support of your communities.
- Risk Management, Insurance, and Litigation Support.
- Prepare budgets and manage the finances of the associations.
- Must be available for after-hour emergencies
- Plus, additional tasks, as necessary.
We know you don’t just want a job – you need a career you know you will be great at! Additionally, your goals need to match our culture a fit with our team. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team player, be coachable, highly organized, accountable, and a fantastic multi-tasker.
We will teach you the ins and outs of running successful HOAs, but there are a few skills we wish for you to already have.
- Approximately ten (8+) years of solid work experience
- Ability to attend or run evening meetings (usually 30-40 per year)
- High-level organizational skills in fast fast-paced environment
- Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
- Ability to catch on to other business computer systems
- Strong customer-friendly and informative communication skills
- Some experience and knowledge of financial statements and budgets
- Comfortable with public speaking in small and large meetings
- Great conflict management skills in sometimes stressful situations
- Experience with gathering bids for large projects and management of those projects.
Qualified candidates with the right experience, skills, and matching culture fit will be offered an amazing, interactive training program featuring:
- You will be assigned a Community Manager Mentor to help be your on-the-job guide.
- You will be part of a tribe of community managers with varying levels of experience from which to learn!
- You will complete a unique in-house, web-based learning academy.
- You will be apprised of changes in the laws and other seasonal topics throughout the year.
- 99% of employees believe in the company leadership and future success of the organization.
- 96% of employees are proud to work here and love their coworkers!
- Hybrid Empowerment Plan - For the first year, you will be required to work out of our local Plano office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements.
- Fastest Growing Company - Fast Track 50 in 2020.
- San Antonio-based homeowners’ association management company. (With offices throughout Texas and Phoenix, Arizona)
- Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
- Work / Life balance.
- 5 weeks of PTO to allow for rest, travel, family, and hobbies.
- 40 paid hours per year for community service activities.
- 11 Annual Paid Holidays.
- Paid Training - Internal Learning and Development Management System.
- The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
- Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
- Phone and Mileage Reimbursement
- Well-structured career track plan with a 6-month review.
- Annual Salary $57,500.00 with reviews and performance increase opportunities every 6 months.
- Office Location:
- 5212 Tennyson Parkway #130 Plano, Texas 75024
- Must be able to commute to our local office for team collaboration, onsite functions, or any mandatory events. The training phase will begin in the local office and last for the first year.
Spectrum Association Management is an Equal Opportunity Employer.
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