Community Manager - HOA Management

Spectrum Association Management; Austin (CO); Hybrid; USD 51,750 - 63,250; Full time

Benefits offered by this job

5 weeks of PTO

Medical, Dental, Vision benefits

Annual salary reviews

401(k) program

Free in-house medical clinic

Job summary

A property management company is seeking a dedicated Community Manager with a positive attitude to oversee homeowner associations. The ideal candidate has at least 8 years of experience in roles requiring customer service and strong organization skills. This role is mainly remote but requires considerable on-site work during the initial training phase. A comprehensive benefits package and a starting salary of $57,500 are offered, along with opportunities for career advancement.

Qualifications

• Approximately 8+ years of professional experience.
• Ability to attend and run evening meetings.
• Experience gathering bids for large projects.

Responsibilities

• Manage daily, weekly, and monthly tasks for a portfolio of associations.
• Plan for and facilitate association board meetings.
• Handle vendor relations, including bidding processes.

Skills

Customer service skills

Strong organization

Conflict management skills

Communication skills

Financial knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

START A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR HOA EXPERIENCE!

We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience; our education company will provide an industry-leading education foundation. The initial training will last one year, and you will become an industry expert within three years. Mentors are assigned to provide real-life support to advance your skill set. The education in community management serves you well in future roles in our company or external career progression.

The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in customer service, administration, communication, negotiations, conflict resolution, insurance, budgets, financials, legal matters, and vendor management are helpful.

We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment focused on support, career development, fun, autonomy, and strong human connections among colleagues.

We hire a work family.

The role is mainly remote, but a significant amount of time is expected in the office during the first 6 months to ensure long‑term success.

WHAT IS A COMMUNITY MANAGER?

Put simply, the community manager is the face of our organization—a multifaceted position where you wear many hats. You are a liaison between the HOA’s board of directors, homeowners, and vendors. You must own all tasks and projects, be a customer‑service champion, manage vendor relationships, and operate your portfolio of communities while maintaining a positive attitude.

DAY‑TO‑DAY RESPONSIBILITIES OF A COMMUNITY MANAGER

• Live our Same Day Response Policy passionately.
• Engage with board members and homeowners in your community.
• Manage daily, weekly, and monthly tasks for a portfolio of associations.
• Plan for and facilitate association board meetings and annual meetings.
• Handle vendor relations, including bidding and project management processes.
• Consult with other departments in support of your communities.
• Risk Management, Insurance, and Litigation Support.
• Prepare budgets and manage the finances of the associations.
• Be available for after‑hours emergencies.
• Perform additional tasks as necessary.

WHAT DOES IT TAKE TO BE A GREAT COMMUNITY MANAGER?

You need a customer‑centric positive attitude, extreme ownership of tasks, teamwork, coachability, strong organization, accountability, and multitasking abilities.

WHAT SKILLS DO I NEED TO BE A COMMUNITY MANAGER?

• Approximately ten (8+) years of solid work experience.
• Ability to attend or run evening meetings (usually 30–40 per year).
• High‑level organizational skills in a fast‑paced environment.
• Experience and knowledge of office software (Word, Excel, PowerPoint, etc.).
• Ability to learn other business computer systems.
• Strong customer‑friendly and informative communication skills.
• Some experience with financial statements and budgets.
• Comfortable with public speaking in small and large meetings.
• Great conflict management skills in stressful situations.
• Experience gathering bids for large projects and managing those projects.

WHAT IS THE TRAINING LIKE?

• You will be assigned a Community Manager Mentor.
• You will be part of a tribe of community managers of varying experience levels.
• You will complete a unique in‑house, web‑based learning academy.
• You will be apprised of changes in laws and other seasonal topics throughout the year.

WHO IS SPECTRUM?

Spectrum Association Management manages hundreds of homeowner’s associations in Texas and Arizona. We are a dynamic team with a mission to continuously provide excellent service to the communities we work with. We have received the Best Places to Work award for several years in a row and value our employees first.

We offer a comprehensive benefits package, generous PTO, and opportunities to create positive change in the community.

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

• Hybrid Empowerment Plan: First year required to work from our local office; afterward, transition to hybrid per manager’s decision.
• Recognized as Best Places to Work since 2007.
• Fastest Growing Company – Fast Track 50 in 2020.
• San Antonio‑based operator with offices throughout Texas and Phoenix, Arizona.
• Privately owned with over 20 years in business and no layoffs.
• Work/life balance.
• 5 weeks of PTO.
• 40 paid hours per year for community service activities.
• 11 annual paid holidays.
• Paid training via internal learning and development system.
• Full suite of benefits: Medical, Dental, Vision, STD/LTD, Life/AD&D, and a 401(k) program.
• Free medical clinic in‑house (virtual appointments for other offices).
• Phone and mileage reimbursement.
• Well‑structured career track plan with a 6‑month review.
• Annual salary $57,500.00 with reviews and performance increases every 6 months.

OFFICE LOCATION

4411 Interstate Hwy 35 Frontage Rd Ste 105, Georgetown, TX 78626

The training phase will begin in the local office for the first 6 months. Afterward, you must be able to commute to our local office for team collaboration a few days a week, onsite functions, or mandatory events.

For more information about Spectrum Association Management, visit our website at https://spectrumam.com/careers/.

Spectrum Association Management is an Equal Opportunity Employer.