Community Manager - High Rise

RPM Living; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

RPM Living in Downtown Austin seeks a Community Manager to oversee operations at a Luxury High-Rise building. The role emphasizes resident relations, strong interpersonal skills, and professional leadership while ensuring top-tier service and performance.

You will lead staff, manage budgets, coordinate with maintenance and marketing, and drive occupancy and revenue goals in a demanding luxury environment.

Qualifications

• Bachelor's degree or equivalent.
• 5+ years in multi-family management as a Property Manager.
• Prior experience in a high-rise building.
• Luxury or Class A property experience.
• Strong written and verbal communication skills.

Responsibilities

• Lead property staff, interview candidates, onboard, train, approve timesheets, and conduct reviews per company policies.
• Drive team to meet performance indicators and manage disciplinary actions with HR.
• Provide ongoing training on leasing paperwork, safety, and daily operations.
• Motivate associates through recognition, training, and team-building to boost morale.
• Assist in budget preparation and ensure adherence to budgets.
• Complete month-end and year-end financial reporting and variance reporting within +/-10%.
• Promote resident satisfaction and retention by addressing complaints and requests promptly.
• Collaborate with maintenance to ensure prompt responses to service requests.
• Provide excellent customer service while maintaining high resident service standards.
• Analyze market trends and work with marketing on leasing strategies to hit occupancy and revenue goals.
• Follow eviction procedures and represent court as needed.
• Manage client/owner relationships with meetings, updates, and requests.

Skills

Leadership

Communication

Teamwork

Training

Budgeting

Customer service

Education

Bachelor's degree or equivalent

Job description

The Community Manager will oversee all business operations at one of our Luxury High-Rise Buildings in Downtown Austin. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.

Responsibilities

• Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
• Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
• Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
• Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
• Assist in budget preparation and ensure adherence to approved budgets
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
• Provide excellent customer service while maintaining the highest standards for resident service
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship

Qualifications

• Bachelor's degree or equivalent
• 5+ years' in Multi-family management as a Property Manager
• Prior experience in a High-Rise building
• Luxury or Class A property experience
• Strong written and verbal communication skills