Community Manager (Freelancer) New York City

Agency Within, LLC; New York (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Unlimited vacation policy

Health insurance coverage

Remote work option

Job summary

WITHIN is hiring a hands-on social community manager who lives in our brands' Instagram, TikTok, Facebook, and YouTube comments and DMs. You’ll manage multiple consumer brands, starting with workwear and spirits, delivering timely, on-brand interactions across channels.

You will use AI to draft replies, monitor sentiment, and report insights to the account team. This full-time role is on-site in New York, with a collaborative, fast-paced environment and the chance to grow with the client

Qualifications

• 2+ years of hands-on community management for consumer brands.
• Experience with Sprout Social and social listening tools.
• Proficient in Instagram and TikTok culture.
• Ability to draft in brand voice and manage live moments.
• Excellent written English.

Responsibilities

• Run inbox sweeps at least twice daily across Facebook, Instagram, YouTube and TikTok using Sprout Social.
• Reply in each brand's voice in priority order: purchase intent, fit/product questions, then issues.
• Find and join conversations proactively using TalkWalker and native search.
• Follow brand response matrices and FAQs; escalate sensitive issues quickly.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment; feed monthly reports to the account team.
• Use AI to draft replies, triage, and summaries; document workflows in shared team accounts.
• Stay inside contracted scope (e.g., paid-ad comments out of scope unless added by client).

Skills

Community management

English fluency

Agency experience

Social media strategy

AI tools

Tools

Sprout Social

TalkWalker

AI tools

Job description

You are a solution focused problem solver who thrives in a fast-paced, exciting environment. You’re a strategic and analytical self starter with experience at an agency and/or with a brand. With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team. Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team. You’re continually looking to grow and be challenged, and comfortable championing this with your team.

About the Role:

We are hiring a hands-on social community manager. This is all you do: you live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs every day, and you make those communities feel looked after.

You will start on a few consumer brands, for example:

• A workwear brand: daily inbox sweeps, replies, and at least 15 proactive outbound comments a week, plus product-request logging and sentiment tracking.
• A spirits brand: a month-long social contest where community management needs to be on fire the whole time.
• A second spirits brand: real-time community management and live reactions around a major live moment.

Responsibilities include, but are not limited to:

• Run inbox sweeps at least twice a day (morning and late afternoon) in Sprout Social across Facebook, Instagram, YouTube and TikTok.
• Reply in each brand's voice, in priority order: purchase intent first, then fit and product questions, then issues. Route sizing and refund questions to the brand's customer service.
• Find and join conversations proactively (comment marketing), using TalkWalker and native search.
• Follow each brand's response matrix and FAQ, elevate anything sensitive fast, and never post without the approvals the brand has set.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment, and feed a monthly report to the account team.
• Use AI to work faster (drafting replies, triage, summaries), and keep every workflow documented and running from shared team accounts, not your own machine.
• Stay inside contracted scope (for example, paid‑ad comments are out of scope unless the client adds them)

Requirements:

• Perfect written English. This role is client-facing in public every day.
• 2+ years of hands‑on community management for consumer brands, ideally at an agency.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Experience with Sprout Social (or a similar tool) and social listening tools such as TalkWalker.
• Comfortable using AI tools in your daily work.
• Fast, organized and reliable on a daily cadence, including during launches and live moments.
• A hard worker who wants to be the best at this, thinks about the brand's business, not just the comment, and fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious.

Our interview process includes, but is not limited to to the following:

Typing Test and English Test

Logic assessment on Excel

We offer a competitive salary and benefits based on ability level for full-time employees, including:

• Base salary DOE
• Unlimited vacation policy
• Monthly phone/internet and food stipend
• Health insurance coverage
• Freelance - Remote

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Weweave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.

• New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in WITHIN’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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