Community Manager - Fontana Pointe

Royal American Management, Inc; Greeneville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Life insurance

LTD

Health benefits

Wellness programs

Employee Assistance Program

401(k) matching contribution

Paid Time Off (PTO)

Paid holidays

Tuition reimbursement

Job summary

Royal American Management, Inc, a national property management company, seeks a full-time Community Manager experienced in Tax Credit for an apartment community in Greeneville, TN. You will oversee on-site operations and achieve financial and operational goals.

The role requires multi-skilled leadership, excellent communication, and the ability to read financial statements and trend reports. Candidate must have a valid driver's license and be ready to lead a team with strong guest service.

Qualifications

• Minimum 3 years experience in Property Management with Tax Credit/LIHTC.
• Microsoft Word, Excel and Outlook proficiency.
• OnSite Property Management Software a plus.
• Ability to read and analyze financial statements.
• Strong reading of trend reports and budgetary awareness.
• Strategic thinking and accountability.
• Valid Driver's License required.

Responsibilities

• Supervises and trains community associates.
• Evaluates performance and conducts annual reviews.
• Counsels under-performing staff and provides feedback.
• Creates a positive environment for residents and staff.
• Develops marketing and advertising campaigns for leasing.
• Maintains rent collection procedures and inspects units.
• Prepares annual operating budget with Regional Manager.
• Ensures vendor compliance and monitors service requests.
• Inspects property and maintains grounds and amenities.

Skills

Communication skills

Customer service

OneSite experience

Computer literacy

Leadership

Travel

Education

High School Diploma or Equivalent

ARM/CAM designation preferred

Tools

OneSite Software

Job description

Royal American Management, a national property management company, is seeking a full‑time Community Manager experienced in Tax Credit for an apartment community in Greeneville, TN. The successful candidate will be responsible for all on‑site operations and achieving established financial and operation objectives. Applicants should be multi‑skilled, a self‑starter and a strong leader with excellent communication skills. See Job Description below.

• Minimum Requirements**:
• Minimum 3 years experience in Property Management with Tax Credit/LIHTC
• Computer Literate: Microsoft Suite including Word, Excel and Outlook
• Onesite Property Management Software a plus
• Ability to read, interpret and analyze financial statements including Monthly Budget Comparison, Income Statement and Balance Sheet
• Ability to read, interpret and analyze trend reports
• Ability to think strategically, plan and monitor results
• Possess a sense of urgency and accountability
• **Valid Driver's License required**

Compensation Includes

• Competitive salary
• Company‑paid benefits: life insurance and LTD
• Company‑subsidized health benefits
• Wellness programs
• Employee Assistance Program
• 401(k) matching contribution
• Fifteen (15) days Paid Time Off (PTO) in the first year
• Twelve (12) paid holidays
• Tuition reimbursement programs and annual scholarship program

EOE and Drug Free Workplace

Job Description

Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for providing leadership and direction to associates at assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager advocates on behalf of associates to enhance individual performance, as well as provide excellent customer service to residents. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

Job Duties And Responsibilities

• Supervises and provides training to community associates
• Evaluates associates' performance, including the completion of annual performance reviews
• Counsels under-performing associates and provides critical feedback to improve performance
• Creates positive, welcoming, supportive environment for residents, visitors, and community associates
• Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Maintains knowledge and awareness of market conditions affecting leasing and operations
• Develops and executes marketing and advertising campaigns for apartment leasing
• Assists with development and implementation of resident services programming
• Maintains sound rent collection procedures, including following up with delinquent accounts
• Delivers rent deposits to bank and submits relevant documentation
• Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns
• Maintains familiarity with all procedures and requirements for accounts payable
• Participates in the preparation of the annual operating budget, and works with the Regional Manager to maintain budgetary guidelines
• Monitors landlord-tenant relations and mediates disputes when necessary
• Utilizes maintenance software program to enter in and track service request, and regularl reviews maintenance reports
• Inspect apartments for move in condition and turnover status
• Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
• Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed

Knowledge, Skills And Abilities (KSAs)

• Ability to perform all functions of an Assistant Community Manager
• Work flexible schedule, including evenings and weekends
• Travel for the purpose of conducting property business
• Perform in a busy, changing, multi-tasking work environment
• Excellent customer service skills
• Proficiency in One Site preferred
• Computer literacy
• Demonstrate strong written and oral communication skills

Education And Experience

• High School Diploma or Equivalent
• Minimum three years property management experience
• Minimum two years experience in Tax Credit/ LIHTC
• OneSite experience preferred
• The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)

Essential Job Functions

• Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator
• Able to work with at a computer for a minimum of 7 hours daily either standing or sitting
• Effectively communicate with applicants, residents, vendors and supervisors in e‑mail, by phone, or in person regarding day to day operations of the property
• Strong leadership skills, communication skills, and decision making abilities
• Possess a positive attitude and the ability to smile under all circumstances
• Neat, clean, professional at all times throughout the work day and/or whenever present at the community