Community Manager (District Lofts)

Mark-Taylor, Inc.; Gilbert (AZ); On-site; USD 64,000 - 79,000; Full time

Benefits offered by this job

Employee rent discounts

Amenities access

Employee appreciation events

Career growth opportunities

401(k) with company match

Paid time off, holidays, and volunteer

Medical, Dental & Vision benefits

Job summary

Mark-Taylor, Inc. is seeking a Manager of Community Operations for District Lofts in Gilbert, AZ. The role focuses on overseeing maintenance and daily operations while delivering five-star service that makes residents feel at home.

Ideal candidates bring 1+ year of luxury multifamily experience and proven leadership to manage budgets, staff, and resident relations, while driving revenue and controlling expenses within a dynamic community environment.

Qualifications

• 1+ years operational experience in luxury multifamily setting as a Community Manager, or similar title.
• Strong multifamily property management experience, with the ability to oversee all Community Manager responsibilities and daily community operations.
• Proven leadership skills, with the ability to develop and motivate teams while establishing accountability and clear expectations.
• Excellent customer service and communication skills, with the ability to resolve resident concerns, manage escalated situations, and maintain positive resident relations.

Responsibilities

• Meet or exceed targeted revenue expectations by setting rent rates, managing operating expenses, and diligently monitoring aged delinquency. Prepare and review monthly financial reports with intuitive forecasting and a proactive plan for the financial performance of the asset
• Coach, mentor, and inspire a team of administrative and service personnel, coordinating their activities and individual goals through tactical planning
• Oversee the hiring process and ongoing employee performance management through courageous conversations and applicable HR processes.
• Conduct regular property inspections, propose, and own the resolution plan and execution of property enhancements.

Skills

Leadership skills

Customer service

Communication skills

Organizational skills

Time management

Problem-solving

Staff management

Operations management

Team motivation

Budgeting

Education

BA degree preferred

Equivalent professional experience

Tools

ResMan

Yardi

Property management software

Job description

Description

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.

Our communities are growing and so are our teams! We’re hiring a Manager of Community Operations (Community Manager) at District Lofts in Gilbert, AZ. In this role, you will help keep our communities running smoothly by handling maintenance repairs and contributing to the upkeep of the community, while providing the five-star service that makes Mark-Taylor communities feel like home.

Job Type

Full-time

Why You’ll Love working at Mark-Taylor

• Employee rent discounts.*


• Access to all Mark-Taylor amenities.


• Employee appreciation events.


• Opportunities for career growth.


• 401(k) with robust company match.**


• Paid time off, sick time, holidays, and volunteer time.**


• Comprehensive Medical, Dental, and Vision benefits.**

Compensation

• The anticipated base pay range for this position is $71,500/year.


• In addition to your base pay, you will be eligible to receive bonuses based on achievement of operational metrics.

Requirements

• 1+ years operational experience in luxury multifamily setting as a Community Manager, or similar title required.


• Strong multifamily property management experience, with the ability to oversee all Community Manager responsibilities and daily community operations.


• Proven leadership skills, with the ability to develop and motivate teams while establishing accountability and clear expectations.


• Excellent customer service and communication skills, with the ability to resolve resident concerns, manage escalated situations, and maintain positive resident relations.


• Strong organizational and time management skills, with the ability to balance competing priorities and ensure consistent execution of community operations.


• Ability to lead by example, coach team members, and foster a professional, collaborative, and welcoming work environment.


• Strong problem-solving and decision-making skills, with the ability to navigate staffing challenges, address operational needs, and implement effective solutions.


• Ability to maintain high community standards, support resident retention, and promote a positive living experience.


• Strong administrative and financial skills, with the ability to oversee reporting, budgeting, and overall property performance.


• A commitment to maintaining operational consistency, strengthening team culture, and aligning daily practices with Mark-Taylor’s core values.


• BA degree preferred or equivalent professional experience.


• Experience using Resman, Yardi, or similar platforms is especially desirable.


• A basic understanding of written and verbal English.

In This Role You Will

• Meet or exceed targeted revenue expectations by setting rent rates, managing operating expenses, and diligently monitoring aged delinquency. Prepare and review monthly financial reports with intuitive forecasting and a proactive plan for the financial performance of the asset


• Coach, mentor, and inspire a team of administrative and service personnel, coordinating their activities and individual goals through tactical planning


• Oversee the hiring process and ongoing employee performance management through courageous conversations and applicable HR processes.


• Conduct regular property inspections, propose, and own the resolution plan and execution of property enhancements.

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

• Housing discounts are subject to availability at each community.


• Benefits offered for full-time employees.

Salary Description

$71,500/annually