Community Manager - Broadmoor Group

B & M Management Company LLC; Eureka (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

The Broadmoor Group in Eureka, MO is seeking a dedicated Community Manager to oversee daily operations of assigned properties, lead a team, manage budgets, marketing and leasing, and ensure compliance with housing laws. This role emphasizes tenant relations, financial reporting, and operational excellence in a growing organization with a 60-year history.

You will drive residency, coordinate capital improvements, supervise on-site staff, and maintain high customer service standards while adhering

Qualifications

• Minimum 3–5 years in the multifamily industry with prior managerial experience.
• Strong verbal and written communication abilities.
• Proficient in budgeting, financial reporting, and staff supervision.

Responsibilities

• Oversee day-to-day property operations, tenant relations, budgeting, marketing and leasing, maintenance, and staff supervision.
• Lead by example to foster positive resident relationships and high service standards.
• Ensure accurate financial reporting, rent collections, vendor payments, and payroll reporting.
• Handle emergencies promptly and coordinate with the corporate office as needed.
• Develop strategies to improve residency and tenant retention.
• Conduct property inspections to maintain standards and compliance with goals.
• Address resident concerns promptly, ensuring adherence to rules and regulations.
• Supervise on-site personnel and support training and performance reviews.
• Assist in annual budgeting and audit lease files for accuracy.

Skills

Communication skills

Organizational skills

Decision making

Tools

Onesite

Job description

The Broadmoor Group is seeking a dedicated and experienced Community Manager to join our team in Eureka, MO. This is an excellent opportunity to become part of a reputable, growing organization with a rich 60-year history and a strong promote-from-within culture.

Position Overview:

The Community Manager will be responsible for overseeing the daily operations of assigned property, managing team members, coordinating daily activities, and optimizing the use of property resources to achieve established financial and operational goals. This role will ensure that all operations align with company policies and adhere to relevant legal and regulatory requirements, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other applicable multifamily housing regulations.

Key Responsibilities:

• Oversee day-to-day property operations, including tenant relations, financial management, budgeting for operating expenses and capital improvements, marketing and leasing, property maintenance, and staff supervision.
• Lead by example to foster positive, productive relationships with residents and maintain high standards of customer service.
• Ensure accurate and timely financial reporting, including rent collections, invoice payments, delinquent rent management, and payroll reporting.
• Handle emergency situations efficiently and effectively.
• Develop strategies to encourage long-term residency and enhance tenant retention.
• Conduct property inspections regularly to ensure maintenance standards, curb appeal, and compliance with operational goals.
• Stay informed on market conditions, implementing competitive strategies to attract and retain residents. Address resident complaints promptly, serving as a liaison between residents and the corporate office to enforce property rules and regulations.
• Possess a strong understanding of legal proceedings related to evictions and tenant rights.
• Train, supervise, and evaluate on-site personnel, ensuring high performance and adherence to company policies and procedures.
• Assist in the preparation of the annual budgets and audit lease files for accuracy and compliance. Motivate and lead the team to achieve operational goals and drive successful marketing initiatives, including local outreach programs.
• Complete miscellaneous duties such as timely online reporting and be available for after-hours and weekend emergencies.
• Demonstrate strong written and oral communication skills, with proficiency in word processing, spreadsheets, and database management.
• Ensure compliance with all relevant housing laws, including Fair Housing, ADA, and local regulations.

Qualifications:

• Minimum of 3-5 years of experience in the multifamily industry, including prior experience in a managerial role.
• Proven experience in lease-up and complex property management.
• Strong verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Proficient in computer skills, with extensive experience usingOnesite and managing community budgets.
• Strong background in financial reporting and budget management.
• Ability to work independently and make sound decisions in a dynamic environment.
• Knowledge of Fair Housing laws and regulations governing multi-family housing operations.

Compensation and Benefits:

The Broadmoor Group offers competitive pay, comprehensive benefits, and a supportive work environment with opportunities for career advancement.

AboutBroadmoor Group:

With a legacy spanning over 60 years, Broadmoor Group is a leader in multifamily housing management, offering a collaborative and growth-oriented environment. We are committed to promoting from within and supporting the professional development of our team members.