Community Manager Affordable Housing

The Annex Group; Milwaukee (WI); On-site; USD 48,000 - 65,000; Full time

Job summary

The Annex Group is seeking a Community Manager to lead resident services and day-to-day property operations in Milwaukee. You will ensure excellent customer experiences, support our mission, and uphold housing compliance across programs.

Ideal candidates bring 2-3 years of management experience, strong communication, budgeting basics, and a genuine care for residents. This on-site role requires driving within the Milwaukee area and familiarity with LIHTC regulations.

Qualifications

• Property management experience preferred but not required.
• 2-3 years previous management experience required.
• Must possess authentic and genuine care for residents.
• Strong communication and listening skills.
• Basic knowledge of accounting and budgeting.
• Ability to work independently and manage multiple projects.
• Valid U.S. driver's license required.
• Familiarity with social media and MS Office.

Responsibilities

• Provide excellent experiences for residents, vendors, community partners, investors, and owners.
• Excellent execution of resident services that positively impact lives.
• Maintain curb appeal and property appearance standards.
• Aim for above-average resident survey results.
• Manage property to meet occupancy goals and stay within budget.
• Adhere to company policies and SOPs.
• Comply with LIHTC program requirements and reporting.
• Lead property team to ensure policy adherence.
• Document all internal and external reporting accurately.
• Handle daily accounting: A/R and A/P.
• Maintain health and safety guidelines.
• Perform other duties as assigned.

Skills

Property management

Budgeting basics

Communication

Driver's license

MS Office

Social media

Time management

Multitasking

Job description

Description

POSITION OVERVIEW:

The Annex Group is seeking a Community Manager. If you are searching for experience with an organization who operates with a customer first approach, are passionate about our mission and take pride in making a difference in the lives of our residents, we want you on our team. The Community Manager is responsible and accountable for providing excellent customer experiences, supporting our company mission, and maintaining compliance with all applicable housing laws and programs.

ESSENTIAL DUTIES:

Include but are not necessarily limited to the following:

• Provide excellent experiences for our residents, vendors, community partners, investors, and owners.
• Excellent execution of community resident services that positively impact their lives.
• Execute best in class curb appeal and property appearance standards.
• Achieve above average resident survey results.
• Manage the property by achieving key performance indicators including but not limited to achieving budgeted occupancy and maintaining the property within budget.
• Adhere to company policies and standard operating procedures.
• Adhere to LIHTC (Low Income Housing Tax Credit) program requirements including but not limited to qualifying households, annual recertifications, state agency and investor reporting and property specific requirements.
• Managing property team members to ensure adherence to company policies and standard operating procedures.
• Successful and accurate documentation of all internal and external reporting.
• Process daily accounting functions related to financial management, accounts receivable and accounts payable.
• Maintain the property to required health and safety guidelines.
• Other duties as assigned.

Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

• Property management experience preferred but not required
• Affordable Housing experience preferred but not required
• 2-3 years previous management experience required
• Must possess authentic and genuine care of others with a strong desire to impact positive change in our residents’ lives
• Strong work ethic with demonstrated desire to learn and grow with a growing company
• Ambitious individual for this fun and entrepreneurial working environment
• Ability to work independently and successfully execute multiple assignments
• Must be a proficient communicator and listener
• Must have basic knowledge of accounting and budgeting
• Ability to work on multiple projects simultaneously with frequent interruptions
• Must have a valid U.S. driver’s license
• Working knowledge of social media and MS Office software programs necessary
• Ability and willingness to effectively use other job-related technology tools

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent walking, standing, sitting within the work area
• Driving to/from locations for business-related purposes
• Frequent walking throughout the community

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is that of a fast-paced office with minimal to high noise levels
• This position requires working independently as well as part of a team
• This position requires verbal and face-to-face contact with others daily
• Frequent use of a computer is necessary
• This position requires the use of all general office equipment
• The position requires client information be maintained appropriately confidential