Community Manager (Affordable Housing)

Pratum Co; Catonsville, Northern (MD, KY); Hybride; USD 70 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid vacation

Paid holidays

Sick leave

Résumé du poste

Pratum Co in Catonsville, MD seeks a Community Manager to lead daily operations of a Section 8 Base and Tax Credit community, supervise staff, and ensure excellent resident services.

You will implement the annual business plan, manage finances, maximize occupancy, and oversee compliance with HUD/LIHTC. Strong vendor oversight and on-site leadership are required.

Qualifications

• Minimum of three years of experience in residential property management and lease-up activities.
• High school diploma or GED required.
• Professional certification: COS or CPO.
• Two years supervisory experience.
• Proficient in Microsoft Office Suite.
• Experience with unit and common area renovations.
• Accounts receivable and collections experience is a must.
• Knowledge of landlord-tenant laws and fair housing mandates.

Responsabilités

• Manage property and staff while ensuring compliance with Fair Housing, HR and Operations policies.
• Oversee HUD and LIHTC compliance, resident relations, recertifications, inspections, and on-site staff.
• Control occupancy, rent collections, and compliance monitoring.
• Coordinate annual unit inspections and monitoring agency compliance.
• Lead outreach, sales, and customer service to meet performance targets.
• Prepare operational and financial reports for management.
• Lead staffing, training, and development initiatives.

Connaissances

Property management

Leadership

Customer service

Budgeting/P&L

Communication

Computer proficiency

Microsoft Office

Fair Housing/Compliance

Attention to detail

Scheduling/Time management

Formation

High school diploma or GED

COS or CPO certification

Outils

Yardi

One-Site

Excel

Outlook

Internet

Description du poste

Community Manager

The Community Manager’s primary responsibility for theDaily operations and oversight of a Section 8 Base and Tax Credit community. and role is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of the staff, superb customer service, and manage all aspects of the apartment community operations under their portfolio. To include implementing the annual business plan for the property and ensuring excellence in financial management, maximizing occupancy levels, community values, compliance, and staff/vendor oversight. Moreover, assuring that the environment of the property reflects the philosophy of the company.

Essential Duties

• Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
• EnsureHUD and LIHTC compliance, managing resident relations, overseeing recertification and inspections, coordinating maintenance operationsmonitoring financial performance, and leading on-site staff.
• Responsible for occupancy management, rent collections and maintaining compliance
• Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections.
• Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets
• Evaluate current market conditions and competition.
• Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.
• Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests.
• Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports).
• Operate within budget and purchasing guidelines.
• Maintain curb appeal by walking/inspecting property and vacant units.
• Ensure company policies and procedures are met.
• Attend court proceedings, as necessary.
• Coordinate and lead staff meetings, as necessary.
• Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area
• Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events
• Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested
• Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team

Job Requirements

• Previous Property Management Experience
• Compliance Experience with PB section *
• Professional certification: COS or CPO
• Two years supervisory experience
• Computer Proficiency and knowledge of Microsoft Office Suite
• Demonstrated Leadership ability and proven track record of success with the leasing process
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
• Strong financial analysis, budgeting, and P&L management skills
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
• Experience with unit and common area renovations
• Possess proven financial and accounting expertise
• Excellent customer service orientation
• Excellent verbal and written communication skills
• Accounts receivable and collections experience a MUST
• Attention to detail and ability to work independently on assignments
• Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet

Education

High school diploma or GED. This position requires the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.

Professional Experience

A minimum of three years of experience in residential property management and lease-up activities.

Attendance/Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.

Computer Skills

• Intermediate Computer/Microsoft Suites/Internet knowledge
• Working knowledge of Outlook and Yardi

Physical Demands

Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50 lbs. independently and 100 lbs. with assistance.

Learning & Development

Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

This role is exempt and has an anticipated annualized base salary rate between $70K to 75K for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/.

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

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