Community Manager

The Community Builders Inc.; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays

403(b) retirement plan with company/em

Life & Disability Insurance

Job summary

The Community Builders, Inc. (TCB) is seeking a Community Manager in Washington, DC to oversee all facets of property operations, manage the operating budget, and lead the on-site team to deliver a high quality living environment and excellent resident service.

Under the Regional Director, you will ensure regulatory compliance, supervise staff, manage leasing and rent processes, and work with residents and community life staff to support a thriving, inclusive neighborhood.

Qualifications

• BA/BS in a related field or equivalent experience.
• 5+ years in progressive Residential Property Management or related role, supervisory experience preferred.
• COS/LIHTC/ARM or related designations are a plus.

Responsibilities

• Oversee all facets of property operations and on-site team performance.
• Manage operating budgets, billing, reporting, and rent collection processes.
• Ensure compliance with federal, state, and local housing laws and guidelines.
• Provide outstanding customer service to residents and foster community life with staff.

Skills

Budget management

Regulatory compliance

Customer service

Communication

Leadership

Multilingual (plus)

Education

Bachelor's degree

Property management certifications (COS / LIHTC / ARM)

Tools

Yardi

MS Office (Word/Excel/Outlook)

Job description

About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. They must manage the company's objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property's team members, ensuring their adherence to TCB's Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements. This position has a requirement of five days a week in office.

Essential Functions:

• Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Aff… and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
• Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
• Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.
• Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
• Corporate Committees Group
• Attend trainings, seminars and conferences
• Available for emergencies, on call duties, resident functions and weekends as needed.

Knowledge, Skills and Abilities:

• Excellent budget and financial management skills
• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
• Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
• Excellent verbal and written communication skills required
• Knowledge of Federal Fair Housing Laws & Guidelines a plus
• Demonstrated excellent customer service skills are necessary to be successful in this role
• Ability to speak a second language is a plus!
• Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
• Leadership skills and understanding of effective management of personal development for all employees desired

Physical Demands & Work Environment:

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

BA/BS and 5 + years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM, CPMC, etc. preferred.

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.