Community Manager

The Community Builders, Inc.

Chicago (IL)

On-site

USD 70,000 - 90,000

Full time

48 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO accruals

403(b) retirement plan with company/HR

Job summary

The Community Builders, Inc. (TCB) is seeking a seasoned Community Manager in Chicago, IL. You will oversee all phases of property operations, manage budgets, and ensure a safe, vibrant living environment with strong resident relations.

This in-office role requires five days per week on site and collaboration with on-site teams to uphold TCB standards. Ideal candidates have 5+ years in residential property management, knowledge of regulatory housing laws, and experience with Yardi or similar

Qualifications

BA/BS in property management, urban planning, or related field.
5+ years in residential property management with progressive leadership roles.
Familiarity with Federal Housing Laws and regulatory requirements.

Responsibilities

Develop and manage operating budgets, billing processes, and financial reporting.
Oversee property maintenance, safety, and compliance with audits or inspections.
Deliver exceptional customer service and foster community engagement with residents.

Skills

Budgeting & financial mgmt

Regulatory compliance

Customer service

Vendor management

Leadership & team mgmt

Communication skills

MS Office suite

Yardi or equivalent

Education

Bachelor's degree in Property Management or related field

Industry designations (COS, LIHTC, ARM, CPMC)

Tools

Yardi

MS Word/Excel/Outlook

Job description

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About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring their adherence to TCB’s Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements. This position has a requirement of five days a week in office.

Essential Functions

Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Affimative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.
Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
Attend trainings, seminars and conferences
Available for emergencies, on call duties, resident functions and weekends as needed.

Knowledge, Skills and Abilities

Excellent budget and financial management skills
Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
Excellent verbal and written communication skills required
Knowledge of Federal Fair Housing Laws & Guidelines a plus
Demonstrated excellent customer service skills are necessary to be successful in this role
Ability to speak a second language is a plus!
Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
Leadership skills and understanding of effective management of personal development for all employees desired

Physical Demands & Work Environment

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

BA/BS and 5 + years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred.