Community Manager

The Community Builders, Inc.; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

12 paid holidays and PTO

Health Savings Account contributions

Life & Disability Insurance

403(b) retirement plan

Job summary

The Community Builders, Inc. seeks a Community Manager to oversee all aspects of a residential property, including budgets, maintenance, and resident relations. The role emphasizes strong leadership, regulatory compliance, and high-quality service.

Based in Washington, this position is in-office five days a week, with responsibilities across on-site operations, audits, and team management to maximize cash flow and ensure a safe, welcoming living environment for residents.

Qualifications

• BA/BS in related field required or equiv. work exp.
• 5+ years progressive property management experience; supervisory experience preferred.
• Knowledge of federal housing laws and regulations is required.
• Experience with Yardi or similar property management software.

Responsibilities

• Develop and manage operating budgets and accounting workflows.
• Oversee property upkeep, inspections, and safety compliance.
• Deliver excellent customer service and foster resident engagement and community.
• Recruit, train, coach, and motivate site team; conduct evaluations.

Skills

Budgeting

Communication

Customer service

Leadership

Education

BA/BS in related field

Industry designations (COS, LIHTC, ARM)

Tools

Yardi

Job description

Career Opportunities with The Community Builders

A great place to work.

Careers At The Community Builders

Current job opportunities are posted here as they become available.

About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring their adherence to TCB’s Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements. This position has a requirement of five days a week in office.

Essential Functions:

• Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Affiliated Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
• Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
• Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.
• Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
• Attend trainings, seminars and conferences
• Available for emergencies, on call duties, resident functions and weekends as needed.

Knowledge, Skills and Abilities:

• Excellent budget and financial management skills
• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
• Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
• Excellent verbal and written communication skills required
• Knowledge of Federal Fair Housing Laws & Guidelines a plus
• Demonstrated excellent customer service skills are necessary to be successful in this role
• Ability to speak a second language is a plus!
• Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
• Leadership skills and understanding of effective management of personal development for all employees desired

Physical Demands & Work Environment:

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

BA/BS and 5 + years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred.

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.

The Community Builders utilizes ClearCompany to manage recruiting - you may receive email communications from the following domains:*.clearcompany.com *.hrmdirect.com *.clrco.com *email.clrco.com.