Community Manager

Stonecreek; Virginia Beach (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance bonuses

On-site housing discount

Paid holidays

401(k) match

Health insurance

Dental insurance

Vision insurance

Life insurance

Wellness program

Job summary

StoneCreek Communities is seeking a Property Manager to oversee day-to-day operations of multifamily communities in Virginia Beach, ensuring smooth maintenance, rent collection, and lease renewals. The role focuses on resident satisfaction, occupancy, and budget adherence.

The ideal candidate brings 5+ years in multifamily, with 3+ in a Community Manager role; Entrata experience is preferred and CAM certification is a plus. This position emphasizes leadership, compliance, and strategic leasing.

Qualifications

• Minimum 5 years of multifamily experience, with at least 3 years as a Community Manager.
• Entrata experience preferred.
• CAM certification preferred.

Responsibilities

• Oversee daily operations of the community, including maintenance, rent collection, and lease renewals.
• Ensure compliance with local, state, and federal laws and company policies.
• Promote resident satisfaction and retention by addressing complaints and requests promptly.
• Respond to resident surveys and online reviews professionally.
• Conduct regular property inspections to maintain safety and appearance.
• Develop marketing and leasing strategies to achieve occupancy and revenue goals.
• Supervise staff through hiring, training, and performance management.
• Monitor budget and control expenditures.
• Complete monthly training in the company LMS.

Skills

Team leadership

Coaching

Conflict resolution

Deescalation

Financial management

Leasing & marketing

Operational management

Fair Housing compliance

Education

CAM Certification

Tools

Entrata

Job description

Who we are:Awarded 2026 Property Management Company of the Year by the St. Louis Apartment Association! With over 20 years of experience and 10,000+ units, StoneCreek Communities, provides industry-leading management services to a diverse portfolio of multi-family assets. As a service-oriented company, we have built an organization based upon values that are carried out through all aspects of apartment operation and management services.We offer our team members:Bonuses-Performance bonuses paid throughout the yearApartment Discount: Take advantage of our on-site housing discount!Vacation: Accrued monthly; You can accumulate up to 10 business days during your 1st year, 15 business days your 2nd year, and 20 business days after 5 years!Holidays: Enjoy 12 paid holidays per year; includes a holiday for your birthday!Educational Programs- We help you invest in you!401(k): With a company match up to 4% of eligible compensationHealth Insurance- Coverage options availableDental Insurance- Our dental plans are designed to meet your individual needs.Vision Insurance- Coverage available with participating and non-participating providers.Life Insurance: Help protect your family with company-paid life and AD&D insurance.Disability: Long-term disability is provided at no cost to you. Short-term available at reasonable rates.Reimbursement Plans: These Flexible Spending Accounts allow you to set aside pre-tax dollars to pay for eligible healthcare or dependent-care expenses.Employee Assistance Program: From day one, you and your immediate family members are eligible for help with issues affecting your work or personal life.Wellness Program: Do something good for yourself. StoneCreek offers incentives for participating in many health-related activities.Duties/Responsibilities:The Property Manager is accountable for the overall successful performance and site-levelmanagement of the community.• Oversee daily operations of the community, including maintenance, rent collection, and lease renewals• Ensure the community is in compliance with all local, state, and federal laws, as well as company policies and procedures• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues• Respond professionally to resident surveys and/or online reviews in a timely manner• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.• Meets targeted revenues by setting rents, ensuring rents and fees are collected and posted in a timely manner• Control expenditures by staying within the constraints of the approved budget• Develop and implement marketing and leasing strategies to achieve property occupancy and revenue goals• Maintain a clear knowledge of current prices, property information and comps in the market• Develop and implement resident retention programs• Supervise property staff by interviewing, hiring, orienting, and training employees.• Leads leasing, maintenance, and administrative staff by setting and ensuring goals and expectations are met• Complete property items as outlined on the StoneCreek monthly calendar• Complete required monthly training in the company’s LMS• Perform other duties as assignedCompetencies:• Team leadership and supervision• Coaching and development• Conflict resolution• Deescalation skills with frustrated residents• Financial and asset management skills• Leasing and marketing expertise• Operational management• Fair Housing compliance and landlord tenant lawsPhysical Requirements:• Prolonged periods sitting at a desk and working on a computer, standing and walking, giving tours, and meeting potential clients.• Must be able to lift to 15 pounds at times.• Must be able to traverse a variety of properties with stairs and in a variety of weather.EEO StatementStoneCreek Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#SponsoredHPSkills & Qualifications• Minimum 5 years' multifamily experience, 3 years of which in a Community Manager position.• Entrata experience preferred• CAM certification preferred