Bilingual Leasing Consultant

Stonecreek; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Monthly bonuses

On-site housing discount

Paid holidays

Job summary

StoneCreek Communities is seeking an energetic leasing professional to drive occupancy at our multifamily communities. You will greet prospects, conduct tours, qualify leads, and guide residents through the leasing process from tour to move-in.

Responsibilities include maintaining condo/market knowledge, applying company policies, coordinating with maintenance, and supporting renewal activity. The role requires strong customer service, sales ability, and CRM proficiency, with Spanish

Qualifications

• 2 years of experience in multifamily property management leasing.
• Strong customer service and sales skills.
• Bilingual - Spanish preferred (as stated).

Responsibilities

• Lease apartments and tours to prospective residents.
• Maintain knowledge of prices, units, and market comps.
• Follow up with leads within 24 hours using CRM/PMS.
• Coordinate move-ins, show units, and prepare renewal packages.
• Support marketing campaigns and drive community traffic.

Skills

Sales

Customer service

CRM proficiency

Communication

Education

High school diploma or equivalent

Tools

Entrata

CRM software

Marketing tools

Job description

Who we are:Awarded 2026 Property Management Company of the Year by the St. Louis Apartment Association! With over 20 years of experience and 10,000+ units, StoneCreek Communities, provides industry-leading management services to a diverse portfolio of multi-family assets. As a service-oriented company, we have built an organization based upon values that are carried out through all aspects of apartment operation and management services..We offer our team members:Bonuses-Monthly bonuses!Apartment Discount: Take advantage of our on-site housing discount!Vacation: Accrued monthly; You can accumulate up to 10 business days during your 1st year, 15 business days your 2nd year, and 20 business days after 5 years!Holidays: Enjoy 12 paid holidays per year; includes a holiday for your birthday!Educational Programs- We help you invest in you!401(k): With a company match up to 4% of eligible compensationHealth Insurance- Coverage options availableDental Insurance- Our dental plans are designed to meet your individual needs.Vision Insurance- Coverage available with participating and non-participating providers.Life Insurance: Help protect your family with company-paid life and AD&D insurance.Disability: Long-term disability is provided at no cost to you. Short-term available at reasonable rates.Reimbursement Plans: These Flexible Spending Accounts allow you to set aside pre-tax dollars to pay for eligible healthcare or dependent-care expenses.Employee Assistance Program: From day one, you and your immediate family members are eligible for help with issues affecting your work or personal life.Wellness Program: Do something good for yourself. StoneCreek offers incentives for participating in many health-related activities.The overall objective of this position is to maintain a high physical occupancy by focusing their efforts on attracting and retaining qualified residents to their community. Responsible for leasing, marketing, and maintaining positive resident relations.Duties/Responsibilities:• Maintain a clear knowledge of current prices, property information, and comps in the market.• Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments and ensuring a smooth resident move-in and lease signing.• Inspects apartments before residents move in, ensures apartments are in ready condition, and schedules any outstanding items to be addressed with the maintenance team.• Follow up with all leads in CRM/PMS within 24 hours• Complete work order callbacks daily to ensure resident satisfaction.• Follow company policies and procedures.• Complete required monthly training in the company’s LMS.• Designs and executes marketing activities to create and drive traffic to the community, using internet marketing tools (and following other community-specific marketing plans, drives, and special programs.• Ensures that the community and show units meet the Company’s standards for show quality by inspecting the leasing tour daily and communicating maintenance and upkeep needs to the community’s maintenance team members.• Executes and performs activities supporting the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents before move-out dates and ensuring that lease renewal documents are signed and implemented on time.• Responds quickly and courteously to resident and client/owner concerns and questions, resolves problems and/or documents, and conveys requests to the appropriate individual(s).• Performs other related duties as assigned.Competencies:• Sales and closing ability, overcoming objections and follow up discipline• Customer service excellence, problem solving and conflict resolution• Deescalation skills with frustrated residents• Communication skills, clear and professional etiquette• Fair Housing and legal compliance knowledge• Marketing and CRM proficiency• Organization and administrative ability• Team collaborationPhysical Requirements:Prolonged periods sitting at a desk and working on a computer, standing and walking, giving tours, and meeting potential residents.Must be able to lift up to 15 pounds at times.Must be able to traverse a variety of properties with stairs and in a variety of weather.EEO StatementStoneCreek Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#SponsoredHPQualifications:• 2 years of experience in multifamily property management leasing• Strong customer service skills.• Entrata experience preferred• Ability to work schedule of Monday through Friday, weekends as needed• Bilingual - Spanish