Community Manager

GTIA - Global Technology Industry Association; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with employer match

Paid time off

Holidays

Parental leave

Annual performance-based bonus

Job summary

GTIA - Global Technology Industry Association is seeking a Community Manager to serve as the primary connection point between the organization and its members across the United States. This fully remote role focuses on building strong relationships, supporting member communities, and driving engagement through programs, events, and industry initiatives.

The successful candidate will manage member relationships, support regional community strategies, oversee interest groups and chapters, and

Qualifications

• Experience leading member communities, peer groups, or associations.
• Strong written and verbal communication, with presentation skills.
• History of building relationships with business leaders and MSPs.

Responsibilities

• Build and maintain relationships with member organizations and professionals.
• Serve as daily point of contact for members and connect them with resources, programs, events, and peer opportunities.
• Support membership growth, engagement, retention, and renewal initiatives.
• Welcome new members and guide them toward relevant communities, groups, and events.
• Manage the Community Executive Council, including recruitment, support, meeting coordination, and collaboration.
• Launch and manage interest groups by coordinating leaders, agendas, speakers, and valuable content.
• Monitor chapter performance, leadership coverage, attendance, and member satisfaction.
• Develop and manage advisory councils to provide value to members and support organizational goals.
• Collect member feedback and identify industry trends, challenges, and opportunities.
• Represent GTIA at regional, industry, and organization events.
• Maintain accurate member records, group information, and community documentation.
• Collaborate with global teams to deliver a consistent member experience.

Skills

Community management

Relationship building

Stakeholder engagement

Leadership

Facilitation

Communication skills

Remote collaboration

Analytical thinking

Microsoft 365

Education

Bachelor's degree or equivalent in IT / business / communications

Tools

Microsoft 365 tools

Job description

GTIA - Global Technology Industry Association is seeking a Community Manager to serve as the primary connection point between the organization and its members across the United States. This fully remote role focuses on building strong relationships, supporting member communities, and driving engagement through programs, events, and industry initiatives.

The successful candidate will manage member relationships, support regional community strategies, oversee interest groups and chapters, and gather valuable member insights to help shape GTIA’s resources and services. This position requires strong communication skills, leadership abilities, and deep knowledge of the IT channel and MSP ecosystem.

Key Responsibilities

• Build and maintain strong relationships with member organizations, business leaders, and industry professionals.
• Serve as the daily point of contact for members, connecting them with resources, programs, events, and peer opportunities.
• Support membership growth, engagement, retention, and renewal initiatives.
• Welcome new members and guide them toward relevant communities, groups, and events.
• Manage the Community Executive Council, including recruitment, support, meeting coordination, and collaboration.
• Launch and manage interest groups by coordinating leaders, agendas, speakers, and valuable content.
• Monitor chapter performance, leadership coverage, attendance, and member satisfaction.
• Develop and manage advisory councils to provide value to members and support organizational goals.
• Collect member feedback and identify industry trends, challenges, and opportunities.
• Represent GTIA at regional, industry, and organization events.
• Maintain accurate member records, group information, and community documentation.
• Collaborate with global teams to deliver a consistent member experience.

Requirements

• Deep knowledge of the IT channel, MSP, and solution provider community.
• Strong passion for technology communities and ability to engage industry professionals.
• Proven experience building relationships with business owners and senior leaders.
• Experience managing peer groups, chapters, communities, or volunteer-led organizations.
• Strong facilitation, communication, and presentation skills.
• Ability to manage competing priorities with professionalism and diplomacy.
• Strong analytical skills with the ability to identify trends and insights.
• Proficiency in Microsoft 365 tools including Excel, PowerPoint, Word, and Copilot.
• Excellent written and verbal communication skills.
• Ability to work independently within remote, cross-functional teams.
• Strong organizational skills with attention to detail and quality.
• Strong knowledge of:
  • IT channel and MSP ecosystem
  • Community management and member engagement strategies
  • Technology platforms, digital collaboration, and professional networking

Education and Experience

• Degree preferred but not required.
• 7+ years of experience in the IT channel/MSP ecosystem.
• Demonstrated experience leading member communities, peer groups, chapters, or professional associations.

Work Schedule & Benefits

• Fully remote work environment.
• Regular travel within the assigned territory for member and industry events.
• Medical, dental, and vision coverage.
• 401(k) with employer match.
• Paid time off, holidays, parental leave, and additional benefits.
• Annual performance-based bonus eligibility.