Assistant Community Manager- Affordable Housing (HUD)

Pratum Co; Washington, Northern (District of Columbia, KY); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Vacation

Paid Holidays

Life Insurance

Disability Insurance

Educational Assistance

Retirement Plan with company matching

Company events

Job summary

Pratum Companies seeks an Assistant Community Manager to support the Property Manager in day-to-day operations, staff oversight, and ensuring compliance with HUD rules and internal policies. This role requires hands-on leadership to maintain occupancy, safety, and service quality at our Washington, DC properties.

You will assist with HUD recertifications, occupancy reviews, rent collections, and reporting to the Regional Property Manager, while promoting resident services and coordinating staff

Qualifications

• Property management experience required.
• At least three years of residential property management experience as an assistant community manager.
• Knowledge of HUD rules and regulations.
• Knowledgeable in the HUD recertification process.
• COS certification or Tax Credit Specialist certification or equivalent.
• Experience with rent collections and AR processes.
• Strong customer service and communication skills.
• Proficient in Word, Excel, Outlook and OneSite/Yardi.

Responsibilities

• Assist the community manager with operations, staffing and compliance.
• Manage property operations and supervise staff.
• Oversee HUD management, occupancy reviews, and inspections.
• Drive outreach, sales and customer service to meet targets.
• Prepare operational and financial reports for leadership.
• Lead staff meetings and development initiatives.

Skills

Property management

Section 8 experience

HUD regulations

Rent collections

Customer service

Communication skills

Accounts receivable

Attention to detail

Independent work

Education

High school or GED

Tools

OneSite/Yardi

Microsoft Office

Job description

Assistant Community Manager

This position is responsible for assisting the community manager in the overall operations of the property, development, oversight of the team, and maintain community compliance with all policies, procedures, and internal quality control standards.

Essential Duties

• Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
• Assist with file audits, HUD management and occupancy reviews and HUD REAC inspections
• Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections.
• Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets
• Evaluate current market conditions and competition.
• Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.
• Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests.
• Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports).
• Operate within budget and purchasing guidelines.
• Maintain curb appeal by walking/inspecting property and vacant units.
• Ensure company policies and procedures are met.
• Attend court proceedings, as necessary.
• Coordinate and lead staff meetings, as necessary.
• Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area
• Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events
• Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested
• Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team

Job Requirements

• Previous Property Management Experience – REQUIRED
• At least two years of Project Based Section 8 experience as an Assistant Community Manager
• Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations
• Working knowledge of the affordable housing recertification process
• COS (Certified Occupancy Specialist) or TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience
• Knowledgeable in rent collections, posting to G/L, completing daily deposits, calculating SODAs, etc.
• Outstanding customer service skills
• Exceptional verbal and written communication skills
• Accounts receivable and collections experience a MUST
• Attention to detail and ability to work independently on assignments
• Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet

Education

High school or GED. Thisposition requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.

Professional Experience

A minimum of three years of experience in residential property management as an assistant community manager.

Attendance/Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.

Computer Skills

• Minimum of basic knowledge of computers
• Ability to use Outlook and OneSite/Yardi
• Intermediate knowledge of Microsoft Suites
• Minimum of basic Internet knowledge

Physical Demands

Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.

Learning & Development

Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

Pratum prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including:

• Medical, Dental & Vision
• Prescription Drug Program
• Paid Vacation & Holiday
• Paid Personal/ Sick Leave
• Company Paid Life Insurance
• Company Paid AD& D Insurance
• Company Paid Short- Term
• Company Paid Long-term Disability
• Supplemental Life Insurance
• Dependent Supplemental Life Insurance
• Educational Assistance
• Financial Planning
• Retirement Savings Plan with company matching
• Company outings and events

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.