Community Manager

RPM Living; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with company match

Paid time off

Employee assistance programs

Career growth opportunities

Job summary

RPM Living is seeking a Community Manager for an on-site role at a Raleigh, NC apartment community. You will lead staff, manage leasing and operations, and drive occupancy and revenue goals while delivering exceptional resident service.

The ideal candidate has 3+ years in multi-family property management, strong leadership and communication, and proficiency with MS Office and PM software. A Bachelor's degree or equivalent experience is acceptable, with a flexible, hands-on approach to daily

Qualifications

• Bachelor's degree or 1-2 years of relevant experience, or a combination of education and experience.
• 3+ years of related multi-family property management experience.
• Strong leadership, management skills and effective communication.

Responsibilities

• Lead property staff, conducting candidate interviews, onboarding, training, timesheet approval, and assessments.
• Drive team to meet performance indicators and manage disciplinary actions with HR.
• Conduct ongoing training on leasing paperwork, safety, and daily operations.
• Motivate associates through recognition, training, and team-building to boost morale and productivity.
• Assist in budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting with variance reporting within +/-10%.
• Promote resident satisfaction and respond promptly to complaints and requests.
• Collaborate with maintenance to ensure prompt service and resident requests.
• Provide excellent customer service while upholding high standards for resident care.
• Analyze market trends and work with marketing to hit occupancy and revenue goals.
• Follow eviction procedures, including notices and court proceedings as needed.
• Meet with owners, provide updates, and respond to owner requests.

Skills

Leadership

Communication

Team player

Professional demeanor

Customer service

Education

Bachelor's degree or 1-2 years experience

3+ years multi-family PM experience

Tools

Microsoft Office Suite

Property management software

Job description

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.

Responsibilities

• Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
• Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
• Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
• Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
• Assist in budget preparation and ensure adherence to approved budgets
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
• Provide excellent customer service while maintaining the highest standards for resident service
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship

Education And Experience

• Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience
• 3 + years of related multi-family property management experience
• Strong leadership and management skills
• Team player, professional, and effective communication skills
• Proficient in Microsoft Office Suite and property management software

Physical Requirements

• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

• This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements
• The office is an open setting which may include bright lights, constant noises and distractions
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.

Company Information

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver, as applicable

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster .

RPM Living is an Equal Opportunity Employer.