Community Ambassador Omnicom

Rapport Guest Services; Chicago (IL); On-site; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services in Chicago seeks a Community Ambassador to create a warm, welcoming environment for clients, executives, and staff. You will serve as the primary reception contact for the office and C-suite, ensuring public areas meet the highest standards.

The role emphasizes hospitality excellence, strong communication, and proactive service, with duties ranging from greeting visitors to coordinating conference room setups and vendor requests.

Qualifications

• 2–3 years in client service, hospitality, housekeeping, porter, or similar corporate environment.
• Strong hospitality mindset and Platinum Service Standard
• Public-facing environment experience and professionalism

Responsibilities

• Provide high-level customer support as the main point of contact for employees, visitors, and executives
• Greet guests professionally and ensure a welcoming and polished experience
• Maintain cleanliness, organization, and presentation across lobby, conference rooms, kitchen, and work areas
• Restock office, kitchen, and pantry supplies; maintain clean and functional kitchen areas
• Set up, reset, and arrange conference rooms for meetings, including furniture movement up to 50 lbs
• Monitor and address maintenance needs, coordinating repairs and equipment servicing as needed
• Provide basic support for office technology and equipment
• Coordinate with vendors (catering, AV, etc.) to ensure seamless service delivery
• Respond to inquiries, anticipate needs, and communicate effectively with team members and departments
• Maintain awareness of daily operations and share relevant updates with the team
• Follow all security, safety, and compliance procedures
• Conduct opening and closing walkthroughs as needed
• Provide general administrative support and complete additional duties as assigned

Skills

Hospitality mindset

Multitask / Prioritize

Communication skills

Office software proficiency

Reliability / punctuality

Ownership & confidentiality

2–3 years client service experience

Tools

Office software

Job description

Rapport

Position Title: Community Ambassador Omnicom Chicago

Pay 5

Salary: $24-$26/hour

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Community Ambassador creates a warm, welcoming, and professional environment for all clients, executives, and staff. This role serves as the primary reception contact for the office and C-suite, while ensuring all public areas are maintained to the highest standard.

Key Responsibilities

• Provide high-level customer support as the main point of contact for employees, visitors, and executives
• Greet guests professionally, ensuring a welcoming and polished experience
• Maintain cleanliness, organization, and overall presentation across all office spaces including lobby, conference rooms, kitchen, and work areas
• Restock office, kitchen, and pantry supplies; maintain clean and functional kitchen areas
• Set up, reset, and arrange conference rooms for meetings, including furniture movement up to 50 lbs
• Monitor and address maintenance needs, coordinating repairs and equipment servicing as needed
• Provide basic support for office technology and equipment
• Coordinate with vendors (catering, AV, etc.) to ensure seamless service delivery
• Respond to inquiries, anticipate needs, and communicate effectively with team members and departments
• Maintain awareness of daily operations and share relevant updates with the team
• Follow all security, safety, and compliance procedures
• Conduct opening and closing walkthroughs as needed
• Provide general administrative support and complete additional duties as assigned

Preferred Qualifications

• Strong hospitality mindset with commitment to delivering Platinum Service Standard
• Ability to multitask, prioritize, and work effectively in a fast-paced, public-facing environment
• Excellent communication and interpersonal skills
• Basic computer proficiency and familiarity with office technology
• Reliable, punctual, and highly detail-oriented
• Strong sense of ownership, professionalism, and confidentiality
• 2 to 3 years of experience in client service, hospitality, housekeeping, porter, or similar corporate environment

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Rapport a specialized division of FLIK Hospitality Group