Community Manager

Woodlake Trails; Napa (CA); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and Prescription plans

On-site fitness center

401(k) with match

Employee assistance program

Life Insurance

Tuition reimbursement

RV site discounts

Descripción de la vacante

Sun Communities in Napa, CA is seeking a seasoned Community Manager to oversee overall operation, financial performance, and resident satisfaction within the community. You will serve as the primary point of contact for residents and be on-call 24/7.

Responsibilities include marketing, leasing, sales of homes, budgeting, and ensuring policy compliance. The role requires supervisory leadership, strong organizational and communication skills, and on-site housing is provided.

Formación

• High School Diploma or GED is required.
• Bachelor's degree in Real Estate, Hospitality, or Business is preferred.
• 2 years of property management experience, including 2 years in a supervisory role, is required.
• 6 months of sales and leasing experience is required.
• NetSuite experience is preferred.
• Strong leadership, organizational, and communication skills are essential.

Responsabilidades

• Market models, pre-owned, and brokered homes for sale and prepare documents to list and sell homes.
• Manage rent collection, including posting and depositing income and collecting delinquent accounts.
• Handle delinquencies and eviction proceedings following company policies.
• Monitor and approve invoices for operating expenses and sales-related costs.
• Resolve complaints promptly and provide solutions aligned with guidelines.
• Coordinate team selection, development, and ensure policy compliance.
• Oversee leasing, sales, refurbishments, re-leasing, closings, and service follow-ups for LPPs.
• Ensure compliance with federal, state, and local fair housing laws and community operations.

Conocimientos

Leadership abilities

Organization skills

Communication skills

Budgeting

Supervisory experience

Educación

High School Diploma or GED

Bachelor's Degree in Real Estate, Hospitality, or Business

Herramientas

NetSuite

Descripción del empleo

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The Community Manager is responsible for the overall operation, financial performance, and resident satisfaction within the community. This role serves as the primary point of contact for residents and requires 24/7 on-call availability. Key responsibilities include overseeing administrative functions, marketing, leasing, and the sale of both new and pre-owned homes. The Community Manager also manages property maintenance, budgeting, team performance, and fosters strong resident relations to ensure a positive living environment.

Job Duties

• Markets models, pre-owned, and brokered homes for sale; prepares documents to list and sell homes (Essential)
• Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts (Essential)
• Handles delinquencies and approves eviction proceedings while adhering to Sun’s policies (Essential)
• Monitors, codes, and approves all invoices for operating expenses and sales-related costs (Essential)
• Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests
• Ensures compliance with federal, state, & local agencies that regulate fair housing laws and community operations
• Reviews and approves/denies residency applications
• Initiates lease renewals and rent increase letters, ensuring timely distribution
• Consults with RVP to determine the best course of action in the event a situation does not have an established guideline
• Inspects and recommends purchase and renovation of used/repossessed homes
• Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins
• Handles emergencies that arise onsite, ensuring adherence to standard procedures
• Ensures compliance of safety policies; completes incident reports in a timely manner
• Ensures that community appearance is maintained to Sun’s curb appeal standards
• Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
• Reports deficiencies that would adversely affect the operation of the community
• Reviews and compiles property accounting reports for the Accounting team
• Driving is an essential function of the role and a business necessity as the Community Manager must independently complete various tasks such as inspecting used or repossessed homes for purchase and renovation, travel across the property to assess curb appeal and handle on-site emergencies, make bank runs to deposit site rent and community income, and travel within the property and to nearby locations as needed.
• All other duties as assigned

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
• 2 years in property management experience, including 2 years of supervisory experience (Required)
• 6 months in prior sales and leasing experience (Required)
• 6 months in previous experience using NetSuite (Preferred)
• General knowledge of maintenance
• Demonstrated leadership abilities
• Strong organizational skills
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet
• Flexibility to respond to community needs during non-business hours
• Ability to live on-site within the community (housing provided)
• Must have a valid driver's license

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4plan optionsso you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life,Accidental Death &Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of achild, adoption, or placement of a child
• Paid Time Off including tenholidays, vacation, personal, sick time, bereavement and pay for jury duty

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.
Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

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