Community Manager

Thompson Thrift; McDonough (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Wellness programs

On-site collaboration culture

Job summary

Thompson Thrift in McDonough, Georgia seeks a Community Manager to lead day-to-day operations of a Class A multifamily community. You will drive occupancy, revenue growth, and resident satisfaction while guiding an on-site team and ensuring alignment with company standards.

Responsibilities include budgeting, leasing strategies, and performance reporting. The role requires 4+ years in multifamily property management, flexibility for evenings/weekends, and a valid driver’s license.

Qualifications

• Minimum of 4 years of progressive experience in multifamily property management; 2+ years as a Community Manager preferred
• Experience with Class A or luxury multifamily communities or lease-ups preferred
• Flexibility to work evenings, weekends, and be on-call as needed
• Valid driver’s license and reliable vehicle for outreach marketing and shopping comps; mileage reimbursement at IRS rate
• Must meet physical requirements including lifting up to 40 pounds as needed

Responsibilities

• Lead, coach, and develop on-site team to drive performance and service
• Build relationships with residents and support retention and satisfaction initiatives
• Oversee budgeting, rent collections, expenses, and revenue optimization
• Drive occupancy and leasing through marketing strategies, pricing, and conversions
• Monitor market trends and leasing metrics to inform decisions
• Ensure maintenance requests are handled promptly and makes-ready processes run smoothly
• Coordinate with maintenance to keep the community well-maintained
• Ensure compliance with policies, Fair Housing, and laws
• Prepare and analyze operational, financial, and performance reports

Skills

Leadership

Communication

Financial acumen

Team development

Customer service

Problem solving

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Yardi

Job description

Community Manager - The Levi in McDonough, Georgia

The Community Manager leads day-to-day operations of a Class A multifamily community, driving strong financial performance, high occupancy, and exceptional resident experiences. This role serves as the primary business leader for the asset, ensuring alignment with Thompson Thrift's operational standards, financial objectives, and service expectations.

Your Role as a Community Manager

As a Community Manager, you will oversee all aspects of property operations while leading and developing an on-site team. This role is responsible for driving occupancy, revenue growth, expense control, and resident satisfaction through strong operational execution and performance management.

You will serve as the primary leader on-site, balancing financial performance, team leadership, and operational priorities while fostering a strong sense of community and delivering a high-quality resident experience.

Key Responsibilities

• Lead, coach, and develop on-site team members to drive performance, accountability, and exceptional customer service
• Build strong relationships with residents, proactively address concerns, and support retention and satisfaction initiatives
• Oversee financial performance, including budgeting, rent collections, expense control, and revenue optimization
• Drive occupancy and leasing performance by partnering with leasing teams on marketing strategies, pricing, and conversion efforts
• Monitor market trends, community performance, and leasing metrics to inform operational and pricing decisions
• Ensure service standards are met, including timely response to maintenance requests and efficient apartment make-ready processes
• Coordinate with maintenance teams to ensure the community is well-maintained and meets quality and brand standards
• Ensure compliance with company policies, Fair Housing regulations, and all applicable legal requirements
• Prepare and analyze operational, financial, and performance reports to support business decisions and leadership review

Education

• High school diploma or GED equivalent required; associate or bachelor's degree preferred

Experience & Requirements

• Minimum of 4 years of progressive experience in multifamily property management; 2+ years as a Community Manager preferred
• Experience with Class A or luxury multifamily communities or lease-ups preferred
• Flexibility to work evenings, weekends, and be on-call as needed
• A valid driver's license and reliable vehicle is required for this role for purpose of routine outreach marketing and shopping comps; mileage reimbursement will be provided at IRS current rate
• Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation

Skills & Attributes

• Strong leadership skills with the ability to motivate, coach, and manage teams
• Excellent communication, organizational, and customer service skills
• Strong financial acumen, including budgeting, reporting, and performance analysis
• Proficiency with Microsoft Office; experience with Yardi property management software preferred
• Ability to balance operational priorities while maintaining a resident-focused mindset
• Detail-oriented professional with strong problem-solving skills

Preferred Certifications

• Certified Apartment Manager (CAM) designation preferred

Why This Role Matters

The Community Manager plays a critical role in driving the overall success of a multifamily community. By leading high-performing teams, executing strong operational and financial strategies, and delivering an exceptional resident experience, this role directly impacts occupancy, revenue growth, and long-term asset value for Thompson Thrift.

Why Thompson Thrift?

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We're committed to building exceptional places and developing the people who make them possible.

At Thompson Thrift, You'll Find

• Values-Driven Culture - Excellence, Service, and Leadership guide everything we do
• Career Growth - Training, mentorship, and long-term development opportunities
• Work-Life Support - Competitive benefits, flexibility, and wellness programs
• Real Impact - Hands-on involvement in industry-leading multifamily projects

Use of AI in Hiring

Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers. If you have questions about our hiring process, please contact us at [e-mail].

By submitting your application, you acknowledge this information and confirm that the information you have provided is accurate and complete to the best of your knowledge.