Assistant Community Manager

Cambio Communities; Highland (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(K) plan

Job summary

Cambio Communities is seeking an Assistant Community Manager in Highland, MI. This role supports operations with a strong focus on customer service and resident retention, handling communications and day-to-day operations.

The ideal candidate has at least 2 years of administrative experience, outstanding communication skills, and is comfortable with technology like MS Office. Competitive pay and a benefits package including Medical, Dental, and a 401(K) are offered.

Qualifications

• High school diploma or GED required.
• 2+ years of administrative experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Support the overall operations and sales at the community.
• Maintain community appearance and ensure timely repairs.
• Assist in lease transactions and new resident orientation.

Skills

Customer service

Administrative skills

Communication skills

Sales skills

Education

High school diploma or GED

Tools

MS Office

Yardi

Rent Manager

Job description

Position Summary

The Assistant Community Manager provides support for the overall operations and sales at the community with a strong focus on customer service, resident retention, and administrative support. All tasks are completed while ensuring alignment with the company’s goals and objectives.

Cambio Core Values

• Service-Oriented: Service is our passion.
• The ‘Do What’s Right’ Type: Integrity is not negotiable.
• Accountable: We are ALL accountable.
• A firm-believer in empowerment: Empowerment through action.
• Team‑Player: Teamwork makes the dream work.
• The Gritty Type: We have fun working hard and playing hard.

Duties and Responsibilities

• Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager.
• Prepare and distribute resident and community communications including rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
• Support day‑to‑day operations of the community including customer service, resident relations, vendor relations, rent collections, and the community staff.
• Support the Community Manager and increase occupancy through home sales, home leasing, site leasing, and actively marketing the community.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Assist in the development of marketing strategies based on the local market and competition.
• Maintain community appearance and ensure repairs are recorded, communicated, and completed on time through regular inspections and tours.
• Comply with local, state, federal, and company regulations.
• Deal with resident concerns and requests in a timely manner to ensure resident satisfaction.
• Accurate forecasting and reporting of occupancy, sales, etc.
• Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
• Assist in lease transactions by generating lease paperwork and guiding a prospect through the lease process.
• Conduct lease signing and new resident orientation.
• Provide coverage in the event of a vacancy or absence of a Community Manager.
• Other duties as assigned.

Position may require flexible hours, nights, and weekends as needed. Required: one scheduled evening per week and one scheduled Saturday per month, and other non‑business hours as customer traffic dictates.

Qualifications

• High school diploma or GED.
• Property management office experience preferred.
• Two or more years of administrative experience.
• Excellent written and verbal communication skills.
• Strong administrative skills including customer service, problem solving, sales or persuasion skills.
• Excellent computer literacy in MS Office and preferred software such as Yardi, Rent Manager, Back Office, and Manage America.
• Active and valid driver license with a clean driving record.
• Reliable transportation to work.
• Active and working personal mobile phone.
• Growth mindset; always testing and learning.
• Professional appearance and presentation at all times while on site.

Compensation and Benefits

Competitive pay commensurate with market and experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities may include a commission plan or override program.

Supervisory Responsibilities

• May directly supervise on‑site employees.
• Carries out supervisory responsibilities in accordance with policies and applicable laws.
• Responsibilities include interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

Physical Demands and Work Environment

• Continually required to sit, stand, walk, talk and hear.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to utilize hand and finger dexterity.
• Occasionally works around fumes, airborne particles, or toxic chemicals.
• Occasionally exposed to outside weather conditions.
• Must occasionally lift or move more than 20 pounds.

Equal Opportunity Employer

At Cambio, we celebrate diversity and are committed to an inclusive environment. Cambio is an equal opportunity employer; hiring is based solely on merit and qualifications. We do not discriminate on any basis protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Unsolicited resumes from third‑party agencies will not be accepted.