Maintenance Service Manager

Paragon Properties; Kalamazoo (MI); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Affordable medical, dental and optical

Company paid life and disability

Paid time off and holidays

401(k) program with employer match

After-hours bonus program

Quarterly property performance bonus

Tool kit after training

Training and certification programs

Uniforms provided

Employee Recognition Program

Rent Discount

Compensation up to $35/hr depending on

Job summary

Paragon Properties is seeking a hands-on Maintenance Service Manager to mentor a team and deliver exceptional customer service across multifamily communities. You’ll lead a hardworking crew, coach staff, and drive a service-oriented culture focused on resident satisfaction.

The role requires strong maintenance background, supervisory experience, and knowledge of codes, safety, and preventive maintenance. Eligible for advancement and a robust benefits package.

Qualifications

• 4+ years of general maintenance experience and at least 2+ years in a multi-family, industrial or institutional work order environment.
• 1+ years supervisory experience.
• High school diploma or equivalent; college-level/trade school preferred.
• EPA, CPO certification required.
• Valid driver’s license recommended; reliable transportation.
• Ability to read blueprints/diagrams and troubleshoot systems.

Responsibilities

• Track progress and prepare apartment units for occupancy.
• Effectively handle maintenance service requests to quality standards.
• Ensure the physical integrity and curb appeal of communities; report liabilities or improvements.
• Schedule and coordinate preventative maintenance inspections; maintain logs.
• Prioritize and assign work orders to technicians; manage completion times.
• Schedule vendors and inspect quality of work; manage inventory and purchases to budget.
• Contract administration: scope, bids, and contract compliance.
• Perform move-out inspections and assess property damages.
• Communicate job expectations, coach staff, and enforce policies.

Skills

Maintenance management

Supervisory experience

Customer service

Coaching & mentoring

Budgeting & inventory control

Blueprint reading

EPA, CPO certification

HVAC knowledge

Education

High school diploma or equivalent

College-level/trade school (strongly preferred)

Tools

YARDI

MS Office (Word, Excel, Outlook)

Job description

We’re on the hunt for a hands-on, experienced Maintenance Service Manager who is passionate about mentoring a team and delivering exceptional customer service. If you thrive in a fast-paced environment, lead by example, and know how to bring out the best in your team through coaching and support, we want to hear from you! You'll play a key role in creating a positive, service-oriented culture—where team development and resident satisfaction go hand in hand. Ready to guide a hardworking, fun-loving maintenance crew to success?

Paragon offers an outstanding benefits package

• Affordable medical, dental and optical insurance with a minimal waiting period for enrollment
• Company paid life and disability insurance
• Paid time off, 9 paid holidays and paid volunteer hours
• 401(k) program with an employer contribution
• Maintenance after-hours on call bonus program
• Quarterly property performance bonus program
• Tool kit (after completion of new hire training)
• Training and certification program with numerous opportunities for advancement
• Uniforms provided
• Employee Recognition Program
• Rent Discount
• Compensation: Up to $35/hr. depending on prior experience and certifications

Your role as part of our Paragon family!

• Track progress and prepare apartment units for occupancy
• Effectively handles maintenance service requests to the highest level of quality standards
• Ensure the physical integrity and curb appeal of the communities we serve; reporting any potential liabilities or proposed property improvements
• Schedule and coordinate preventative maintenance inspections; maintain thorough and accurate logs
• Ensure maintenance work orders are prioritized and assigned to technicians while managing completion time and ensuring expectations/standards.
• Schedule vendors and inspect quality of work
• Monitor and/or control maintenance inventory and supplies; place supply orders and manage purchases to budget
• Contract administration to include: determining scope of project, obtaining/evaluating competitive bids and confirm work met contract expectations
• Perform move out inspections of vacant homes/units, determine property damages
• Communicating job expectations, setting goals, coaching, counseling and disciplining staff, enforcing company policy and procedures

Position Requirements

• 4+ years of general maintenance experience and at least 2+ year(s) in a multi-family, industrial or institutional work order environment.
• 1+ years supervisory experience
• High school diploma or equivalent, college-level/trade school (strongly preferred)
• Valid driver’s license recommended
• Must have reliable transportation.
• Ability to read blueprints and diagrams
• Familiarity with Company policies and procedures
• Computer proficiency, including MS Office: Word, Excel, and Outlook
• YARDI experience (preferred)
• Superior knowledge of Fair Housing regulations
• Basic hand tools
• EPA, CPO certification required.
• HVAC, electrical, plumbing, appliance, pool, rough carpentry, drywall hands on experience required
• Ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances, pool and spa equipment and other community systems. (preferred)
• Excellent verbal and written communication skills
• Ability to handle multiple tasks in a face paced environment and adapt to changing assignments and priorities
• Basic math skills
• Reliable and dependable attendance at the work site
• We complete a pre-employment background check, drug screening and physicals before employment begins.

Why You’ll Love Working Here

Paragon values its people and invests in their success. We offer a supportive, results-driven work environment with training, growth opportunities, and recognition for performance. Join a team that values professionalism, accountability, and long-term career development.

OUR MISSION

Create an unparalleled living experience for our residents while enriching the lives of all members of our Paragon family*

*Definition of Paragon Family:

A group of individuals, not related by birth, but bonded together by common beliefs, values, and goals that support our brand. These individuals are made up of our residents, employees, vendors, and our owners. Together we stand by our name - to model excellence in all things.

OUR VISION

Be the place everyone loves to call home