Community Manager

29th Street Capital; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

29th Street Capital seeks a Community Manager to supervise day-to-day apartment operations, implement policies, and ensure compliance with regulations. You will handle renewals, process move-ins/outs, and coordinate maintenance while maintaining resident relations and ensuring financial performance.

The role emphasizes discretion, reliability, and professional service to residents, with strong emphasis on MS Office proficiency and time-reporting integrity.

Qualifications

• Superior organization and communication skills.
• Courteous and professional service to residents, Community Managers and supervisors.
• Professional relations with vendors and service providers.
• Honesty in time reporting.
• Reliability is essential.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Valid driver's license may be required.

Responsibilities

• Supervise day-to-day activities of the apartment community.
• Renewal offers to residents before lease expirations.
• Process move-in/move-out checklists and leases.
• Maintain confidentiality and comply with laws and policies.

Skills

Organization skills

Communication skills

Customer service

Honesty in time reporting

Reliability

Drives license

Education

No degree required

1 year of experience preferred

Tools

MS Office

Job description

The Community Manager is responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. They are also responsible for the implementation of company policies, procedures and programs that will assure a well-managed, well-maintained property within established management operations and assuring compliance with all regulatory agencies and investors.

Essential Job Functions

• Customarily and regularly exercises discretion and independent judgment in defining and achieving property objectives and has primary responsibility for evaluating those objectives and making recommendations for changes to property structure, management, and goals.
• Responsible for renewal offers to residents prior to lease expirations.
• Responsible for creating and posting 10-day notices and small balance letters for non-payment of rent and sending in late fees .
• Overseeing finalized paperwork for Move Out Review and submitting to Haven Residential.
• Ensures work orders are entered and closed out timely.

Resident Management

• Constantly strive to achieve a 95% or higher collected occupancy rate.
• Strive to renew 100% of all Resident leases at or close to market rents and 30 days prior to expiration of existing lease. Use the budgeted rent schedule or approved prices from Management Company.
• Be the first point of contact for residents.
• Perform duty of showing, accepting application and completing the lease process for current and future available units.
• Ensure that all applications are completed accurately and processed according to the guidelines in the section Applications/Applications/Move-ins.
• Ensures all leases and applications are submitted immediately upon completion with appropriate deposit dollars.
• All leases must be fully signed and money paid prior to issuance of property keys and access codes.
• Complete resident move-in and move-out checklists with residents.
• Complete the vacate settlement statement and return it and all lease copies to the office within one week.
• Complete weekly activity summary and time log and submit as required each week to the Regional Manager.
• Maintain confidentiality on all matters pertaining to the property, ownership, and residents.
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other federal, state and local laws pertaining to Multi-family housing.
• Comply with all the practices and procedures as outlined in the Haven Residential Operations and Policy Manual.
• Document and log all maintenance requests.
• Monthly and weekly financial reporting.

Marketing

• Study the surrounding market, noting trends and opportunities with respect to such items as utilities, parking, value-added services and community needs.
• Complete property surveys of neighboring properties focusing on amenities, rents, concessions and property curb appeal.
• Conduct open houses and participate in other events as requested by Corporate Managers.
• Distribute all resident communications as needed (newsletters, notices, etc.).
• Design, recommend to Regional Manager and implement approved resident retention and incentive programs.
• Post vacant apartments on Craigslist and other suitable and approved marketing venues as defined by Management Company.

Employee Management

• Customarily and regularly directs the work of less than two full-time team members.
• Responsible for monitoring and evaluating team member performance and have primary authority for providing recommendations as to hiring, firing, promotion and other changes of status of team members within the property.
• Provide mentoring and training to enhance employee value
• Provide quick and decisive disciplinary action when required.
• Monitor, record, and ensure proper time reporting, quality / efficiency for work completion, and follow-up make ready completion.
• Regular management of employee needs, training of certifications and overall teamwork.

Qualifications

REQUIRED SKILLS / ABILITIES

Skills

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they are able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Superior organization and communication skills.
• Ability to provide courteous and professional service to residents, Community Managers and supervisors.
• Ability to maintain courteous and professional relations with vendors and other service providers.
• Must be honest in time reporting.
• Reliability is a must.
• Knowledge of Microsoft Office products (Excel, Word, PowerPoint, etc.).
• Valid driver's license may be required.

Education And Experience

• Educational degree not required.
• At least one year of experience preferred.

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