Community Manager

29th Street; Columbus (OH); On-site; USD 62,000 - 67,000; Full time

Job summary

Haven Residential seeks an experienced Community Manager in Columbus, OH to oversee day-to-day apartment operations and ensure policy compliance. You will lead leasing, maintenance coordination, and resident relations to maintain high occupancy and property standards.

Responsibilities include renewal processing, move-in/out coordination, and timely reporting. The role requires strong organization, communication, and leadership to manage a small team and coordinate with the regional office.

Qualifications

• Superior organization and communication skills.
• Courteous and professional service to residents, team members and supervisors.
• Maintain courteous relations with vendors and service providers.
• Honest in time reporting; reliability a must.
• Knowledge of Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Evaluate objectives and recommend changes to property structures and goals.
• Renewal offers to residents prior to lease expirations.
• Create and send 10-day notices and small balance letters for non-payment.
• Oversee Move Out Review paperwork and submit to Haven Residential.
• Ensure work orders are entered and closed out timely.
• Maintain 95%+ occupancy and renewal at market rents.
• Be the first contact for residents and manage leases and applications.
• Conduct property marketing, open houses, and vacancy postings.
• Provide weekly activity summaries and time logs to Regional Manager.

Skills

Organization

Communication

Customer service

Vendor relations

Time reporting

MS Office

Driver's license

Job description

Job Details Level: Experienced
Job Location: Columbus, Ohio - Columbus, OH 43230
Position Type: Full Time
Education Level: None
Salary Range: $62,000.00 - $67,000.00
Salary Travel Percentage: Negligible
Job Category: Property Management
The Community Manager is responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. They are also responsible for the implementation of company policies, procedures and programs that will assure a well-managed, well-maintained property within established management operations and assuring compliance with all regulatory agencies and investors.

ESSENTIAL JOB FUNCTIONS

• Customarily and regularly exercises discretion and independent judgment in defining and achieving property objectives and has primary responsibility for evaluating those objectives and making recommendations for changes to property structure, management, and goals.
• Responsible for renewal offers to residents prior to lease expirations.
• Responsible for creating and posting 10-day notices and small balance letters for non-payment of rent and sending in late fees.
• Overseeing finalized paperwork for Move Out Review and submitting to Haven Residential.
• Ensures work orders are entered and closed out timely.

RESIDENT MANAGEMENT

• Constantly strive to achieve a 95% or higher collected occupancy rate.
• Strive to renew 100% of all Resident leases at or close to market rents and 30 days prior to expiration of existing lease. Use the budgeted rent schedule or approved prices from Management Company.
• Be the first point of contact for residents.
• Perform duty of showing, accepting application and completing the lease process for current and future available units.
• Ensure that all applications are completed accurately and processed according to the guidelines in the section Applications/Applications/Move-ins.
• Ensures all leases and applications are submitted immediately upon completion with appropriate deposit dollars.
• All leases must be fully signed and money paid prior to issuance of property keys and access codes.
• Complete resident move-in and move-out checklists with residents.
• Complete the vacate settlement statement and return it and all lease copies to the office within one week.
• Complete weekly activity summary and time log and submit as required each week to the Regional Manager.
• Maintain confidentiality on all matters pertaining to the property, ownership, and residents.
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other federal, state and local laws pertaining to Multi-family housing.
• Comply with all the practices and procedures as outlined in the Haven Residential Operations and Policy Manual.
• Document and log all maintenance requests.
• Monthly and weekly financial reporting.

MARKETING

• Study the surrounding market, noting trends and opportunities with respect to such items as utilities, parking, value-added services and community needs.
• Complete property surveys of neighboring properties focusing on amenities, rents, concessions and property curb appeal.
• Conduct open houses and participate in other events as requested by Corporate Managers.
• Distribute all resident communications as needed (newsletters, notices, etc.).
• Design, recommend to Regional Manager and implement approved resident retention and incentive programs.
• Post vacant apartments on Craigslist and other suitable and approved marketing venues as defined by Management Company.

EMPLOYEE MANAGEMENT

• Customarily and regularly directs the work of a minimum of two full-time team members.
• Responsible for monitoring and evaluating team member performance and have primary authority for providing recommendations as to hiring, firing, promotion and other changes of status of team members within the property.
• Provide mentoring and training to enhance employee value.
• Provide quick and decisive disciplinary action when required.
• Monitor, record, and ensure proper time reporting, quality / efficiency for work completion, and follow-up make ready completion.
• Regular management of employee needs, training of certifications and overall teamwork.

QUALIFICATIONS

REQUIRED SKILLS / ABILITIES

• Superior organization and communication skills.
• Ability to provide courteous and professional service to residents, team members and supervisors.
• Ability to maintain courteous and professional relations with vendors and other service providers.
• Must be honest in time reporting.
• Reliability is a must.
• Knowledge of Microsoft Office products (Excel, Word, PowerPoint, etc.).
• Valid driver's license may be required.

EDUCATION AND EXPERIENCE

• Educational degree not required.
• At least one year of experience preferred.