Community Manager

ADP, Inc.; Charlotte (NC); On-site; USD 67,000 - 70,000; Full time

Benefits offered by this job

Performance bonuses

Rent discount for live-on

Health/Dental/Vision

401K match

Paid training

Fun events

Recognition

Job summary

ADP, Inc. is seeking a Community Manager for Park and Kingston Apartments in Charlotte, NC. The role focuses on maximizing profitability through day-to-day operations and strong resident satisfaction, overseeing a staff including a Leasing Specialist and Service Team.

Expect a competitive base salary with performance bonuses, a live-on rent discount option, and comprehensive benefits. The position requires coordinating with Regional Manager and Asset Management to optimize financial results.

Qualifications

• Minimum of 5 years industry experience, supervisory exp preferred.
• Strong organizational and multitasking abilities.
• Understanding of multifamily regulations and occupancy metrics.
• Excellent written and verbal communication skills.

Responsibilities

• Prepares and maintains revenue, expenses, occupancy, and projections.
• Manages community inspections per CRC requirements.
• Handles renewals to support resident retention and rent growth.
• Coaches and develops the leasing and service team.
• Reports traffic and market trends to inform pricing decisions.
• Oversees marketing to drive traffic and community relationships.
• Manages delinquency and ensures timely reads for make-readies.
• Reports to Regional Manager and Asset Management with performance updates.
• Writes reports and business correspondence with accuracy.
• Handles resident issues and conflicts with professionalism.
• Oversees capital projects and coordination among departments.

Skills

Leadership

Budgeting

Staff development

Property management

Resident relations

Job description

Salary Range: $67,000.00 To $70,000.00 Annually

Position: Community Manager - Park and Kingston Apartments | Charlotte, NC

Role Overview

As the Community Manager you will manage the asset to increase profitability through day-to-day operational and financial management as well as overall resident satisfaction. This community contains 168 apartments, and the staff is comprised of a Leasing Specialist and Service Team.

Competitive base salary + performance bonuses + $750/month management rent discount for live-on (if desired) + Health/Dental/Vision/401Kmatch + paid training + fun events + recognition

• Prepares and maintains the revenue, expenses, physical and economical occupancy in accordance with the budget and projections.
• Manages community inspections in accordance with CRC requirements.
• Successfully manages renewals for resident retention and rent growth goals.
• Assist with coaching and developing all team members.
• Reporting on traffic and market trends to capture reasons for leasing and any objections, which will result in regular pricing recommendations.
• Manage marketing efforts throughout the year to assist in traffic generation and building relationships in the market.
• Delinquency management.
• Ensure make readies are complete, so we continue to deliver a quality product in a timely fashion.
• Works directly with Regional Manager and Asset Management to report on the state of the community, market, and financial performance and make necessary recommendations.
• Strong organizational, multi-tasking and problem-solving skills.
• Responds to any potential housing violations and liability concerns about the community.
• Overseeing large capital projects and communicating between multiple departments, including upcoming common area renovations.
• Minimum of 5 years industry experience, supervisory exp preferred.
• Ability to work two Saturdays per month (still enjoy 40 hours per week).
• Demonstrated ability to train and coach team members.
• Understanding of the financials, i.e. monthly variances
• Ability to effectively write reports and business correspondence.
• Knowledge of federal, state, and local laws, regulations concerning the multifamily industry.
• Conflict resolution skills, demonstrated ability to independently handle resident issues.
• Organization skills, strong follow up, attention to detail and ability to multitask.

Founded in 1960, we own and operate all of our assets (10,000+ units) and invest in the long term. Certified as a Top Workplace for several years in a row currently.